Overview

　　The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. Product Leads on the Restaurant Financial Systems team are responsible for maintaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They maintain a high level of subject matter expertise for a particular system and are often considered data & process owners within the organization. Product Leads are responsible for both proactive and responsive analysis, project planning and executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details, and escalating issues, and responding to results. They are able to leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.

　　The individual in this specific role will be responsible for transformational program work involving Workforce Management solutions which includes timekeeping and scheduling systems. The individual will also serve as the subject matter expert in areas such as wage-hour compliance, fair workweek, breaks and entitlements. Previous experience with system implementations serving in a business analyst position is preferred. Individuals should have a high-level understanding of integrations and technology architecture with a desire to own product strategy for a large organization. Successful individuals will be action-oriented self-starters with attention to detail and eagerness to learn and test new theories.

　　Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　 Responsibilities

　　• Serve as subject-matter expert and/or data owner for 1-3 chainwide, Operator-focused systems or data sets of significant scope and complexity

　　• Lead larger Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results

　　• Serve as designated point of contact for escalation of broad issues with an implemented system, data set, or vendor

　　• Solve complex problems independently

　　• Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective

　　• Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups

　　• Identify and recommend changes in procedures of significant impact on broader groups

　　 Minimum Qualifications

　　• Strong interpersonal skills

　　• Attention to detail

　　• Analytical & problem-solving skills

　　• Communication skills

　　• Project management experience

　　• Proficiency in Excel, Word, PowerPoint

　　 Preferred Qualifications

　　• Relevant experience in advanced analytics, project management, business process change initiatives

　　and/or systems implementations

　　• Relevant experience in talent and/or workforce management

　　• Familiarity with and understanding of the labor environment within the restaurant and/or retail

　　industry

　　• Chick-fil-A Restaurant experience or experience with restaurant operations

　　 Minimum Years of Experience

　　4

　　 Required Level of Education

　　Bachelor's Degree

　　 Major/Concentration

　　Business, Data & Analytics or Engineering