PDMI is looking for a Product Delivery Manager to join our team! This role is key in managing the specific product from the delivery perspective, and experience with benefits configuration is a must to be successful in this role. The Product Delivery Manager must understand the specific products within their control and is responsible for the daily operations that support those products amongst the Client Service teams.

　　Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services.

　　Why Join Us:

　　Best Employer: PDMI was voted a Best Employer in Ohio for the 3rd consecutive year in 2023!

　　Meaningful Work: Contribute to improving healthcare quality and efficiency.

　　Collaborative Environment: Work with passionate professionals who share your drive.

　　Exciting Challenges: Every day brings new opportunities to excel.

　　Flexible Work: Fully remote opportunity with a company that cares.

　　Key Responsibilities:

　　Provides leadership and support for implementing new client business and ongoing maintenance of existing client business.

　　Works closely with Account Management to support and help meet client needs for specific products.

　　Manages daily operations related to their product lines.

　　Attend educational summits and/or conferences related to specific product lines.

　　Participates on project teams and makes recommendations regarding process improvements and other business initiatives.

　　Understands client's service-level agreement and tracks Product Delivery performance against them.

　　Provides project management for department tasks.

　　Develops and maintains SOP's surrounding specific product lines.

　　Documents system and business process changes.

　　Monitors and manages workloads related to specific product lines.

　　Mentors colleagues in specific product line areas to develop enhanced knowledge of products.

　　Resolves escalated issues before escalation outside of department.

　　Acts as liaison between technical teams and Product Delivery related to claims adjudication, reporting, accumulators, and eligibility.

　　Develops QA provisions related to specific product lines to ensure quality delivery of products.

　　Work & Education Experience Requirements:

　　Minimum four-year college degree preferred or equivalent industry (i.e., healthcare or insurance) experience

　　Must have prior experience with benefits and compiling analytical data and reports

　　Demonstrated customer service skills

　　Must have a background encompassing electronic claims processing

　　Required Competencies:

　　Ability to develop a unique understanding of PDMI brand, products, and services

　　Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word

　　Very strong attention to detail

　　Excellent organizational and time management skills

　　Ability to manage multiple projects and priorities

　　Ability to understand and document system logic and processes within our software programs and applications

　　Ability to understand and communicate complex concepts in simple terms

　　Troubleshooting, analytical, and issue resolution skills

　　Excellent research and follow-up skills

　　Exceptional written and verbal communication skills

　　Ability to interpret client requests and coordinate to accomplish tasks accordingly

　　Ability to build and manage effective working relationships