Career Area:

　　Procurement

　　Job Description:

　　Your Work Shapes the World at Caterpillar Inc.

　　When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

　　Your Work Shapes the World

　　Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

　　When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

　　Description

　　Lead the supplier warranty management team in the execution of warranty recovery process, support the creation of supplier warranty agreements and implement a new warranty management system. In this role you will work closely with the product groups and procurement organizations as the role is responsible for the creating fact packs to support recovery of warranty.

　　Delivers business solutions that are globally effective and applicable to support the execution of the procurement vision and strategy.

　　Job Duties

　　Manage a team accountable for the creation of continuous product improvement fact packs to aid supplier warranty recovery.

　　The role interacts with Product Managers, Category Managers and Buyers which requires effective relationship building and communications skills

　　Champion the goal to increase the percentage of total warranty recovery.

　　Lead and champion the introduction of supplier warranty agreements.

　　Build close working relationships across the product and procurement teams to ensure the development and execution of strategies that generate positive warranty recovery.

　　Monitor and execute the warranty recovery process, ensuring timely completion in line with the financial reporting cycle.

　　Develop annual warranty targets and product group allocations to support the high-level recovery targets.

　　Implement a new supplier warranty management system.

　　Skill Descriptors

　　Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.

　　Level Extensive Experience:

　　• Analyzes business processes, identifies alternative solutions to outdated processes and assesses their feasibility.

　　• Evaluates financial, cultural, technological and other factors that need to be addressed.

　　• Recommends new approaches that seek the use of advanced technology.

　　• Establishes requirements for large changes in the overall mission, roles, responsibilities and processes necessary to make business improvements.

　　• Participates in defining organizational strategic goals and purposes; defines how to gather and keep customers.

　　• Works to overcome BPI resistance from managers, the labor force and other groups.

　　Data Analytics: Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.

　　Level Working Knowledge:

　　• Collects required data through various data sources and documents them for evaluating trends and activities.

　　• Assists in preparing charts, graphs, tables, and other tools to represent the results obtained from data analysis.

　　• Researches business-related data, analyzes, interprets, and presents findings to management.

　　• Recognizes and assesses problems, opportunities, and methods for improving existing business performance.

　　• Utilizes designated data analysis software to analyze the data.

　　Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

　　Level Extensive Experience:

　　• Reviews others' writing or presentations and provides feedback and coaching.

　　• Adapts documents and presentations for the intended audience.

　　• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

　　• Communicates well downward, upward, and outward.

　　• Employs appropriate methods of persuasion when soliciting agreement.

　　• Maintains focus on the topic at hand.

　　Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

　　Level Working Knowledge:

　　• Works to achieve win-win in negotiations, rather than taking a win-lose approach.

　　• Focuses on issues rather than personalities.

　　• Uses active listening and probing techniques to surface problems, issues, and interests.

　　• Demonstrates a willingness to examine own position.

　　• Presents own position and listens attentively to position of others.

　　Matrix Management : Understanding of the importance of being able to leverage external resources when required and ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

　　Level Working Knowledge:

　　• Communicates effectively up, down, and across the organization.

　　• Balances requirements and deliverables from various functional areas.

　　• Describes basic viewpoint of own functional specialty.

　　• Under guidance, identifies and resolves potentially conflicting requirements.

　　• Keeps relevant functional and line associates involved on key project or tactical issues.

　　Procurement Function: Knowledge of responsibilities, accountabilities, and organization of procurement function; ability to perform tasks and activities of the procurement functions or department.

　　Level Working Knowledge:

　　• Summarizes the mission, vision and objectives of the procurement function.

　　• Follows procurement regulations and contract specifications to perform tasks.

　　• Participates in meetings regarding relevant regulatory considerations and agencies of the procurement function.

　　• Implements regular procurement programs, initiatives and issues.

　　• Documents the steps and requirements of the procurement process.

　　Basic Qualifications

　　Bachelor’s degree

　　3-5 years of Job-related work experience in a transactional process related role or business improvement role

　　Top Candidates will also have

　　Master’s degree or MBA

　　6 Sigma Experience

　　Additional Information

　　The location for this position is Peoria, IL

　　Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

　　This position may require up to 10% travel.

　　Employee benefit details

　　Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

　　Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

　　Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

　　Final details

　　Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

　　This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

　　For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

　　#LI

　　Any offer of employment is conditioned upon the successful completion of a drug screen.

　　EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

　　Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

　　There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

　　Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.