Job Description

　　As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

　　As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

　　Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

　　Responsibilities

　　Global Customer Support – Exadata/ EXADATA -OCI

　　Job Description

　　We are looking to recruit a Principal DBA to the established Oracle Database Exadata support team. The successful candidate will be located in India. The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms . The selected candidates are expected to working partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

　　RESPONSIBILITIES

　　The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise

　　Works directly with customers

　　Participates in weekend rotation and shifts

　　Participates in initiatives that improve overall product and documentation quality

　　Participates in product/platform testing

　　Drives improvements in product quality

　　Serves as Situation Manager on highly sensitive Customer issues

　　Consults with Management in directing resolution of critical Customer situations

　　Consults with Customers on complex use of Oracle products

　　Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

　　Creation/Review of Knowledge Articles

　　Contribute significantly towards the “My Oracle Support” Database communities

　　Analyzes work load, determines best practices and implements changes to improve productivity

　　Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

　　Who are we looking for?

　　QUALIFICATIONS

　　Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

　　Greater than 10 years of industry experience

　　TECHNICAL SKILLS

　　We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage

　　Database architecture knowledge and administration

　　Experience with clustering technologies from different vendors

　　Thorough understanding of the Oracle database features

　　Extensive hands on interaction with large Database management systems

　　Backup & Recovery, RMAN, knowledge of various restore & recovery scenarios.

　　Performance Tuning, Parallel query, Query tuning

　　Networking

　　Partitioning

　　Database Security

　　Enterprise Manager

　　General UNIX/Linux concepts & Administration

　　Managing Kernel Parameters, Partitioning and File systems

　　PERSONAL ATTRIBUTES

　　Self-driven and result oriented

　　Strong Problem solving/analytical skills

　　Strong customer support and client relation skills

　　Effective communication (verbal & written)

　　Focus on relationships (internal & external)

　　Strong willingness to learn new things and share them with others

　　Influencing/negotiating

　　Team player

　　Customer focused

　　Confident and decisive

　　Enthusiasm

　　Flexibility

　　Coaching/knowledge transfer Ability

　　Ability to write technical Bulletins

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer