Description

　　Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?

　　The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

　　Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

　　We are looking for someone who is passionate about:

　　Long term development of Customer vision and strategy

　　Engage with customers to understand their business drivers and customer portfolio

　　Identify & develop specific opportunities and supporting business cases

　　Demand creation, deal shaping, including estimations and deal pricing

　　Identifying and positioning appropriate contracts for Opportunities

　　Contract negotiations & follow on for SOW signature

　　Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues

　　Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery

　　Leading innovation and scoping workshops with Customers

　　Act as single person of contact for Customer executives, developing deep, trustful relations

　　Educate customers on AWS services and translate those into a clear business value proposition

　　Envision and inspire customers

　　Coaching Customer and Partner teams to be self-sufficient.

　　Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.

　　Diverse Experiences

　　AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

　　Why AWS?

　　Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

　　Inclusive Team Culture

　　Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

　　Mentorship & Career Growth

　　We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　Work/Life Balance

　　We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Dallas, TX, USA | Seattle, WA, USA

　　Basic Qualifications

　　15+ years of IT consulting/management experience, with IT Transformation experience in customer-facing roles

　　Experience working with large multi-national organizations as either a Consulting Services lead, Client Partner, Account and/or Relationship Manager or similar

　　Experience managing and delivering large-scale enterprise IT projects

　　Ability to travel to client locations when required

　　Bachelor's Degree or equivalent experience

　　Preferred Qualifications

　　Experience in Pre-Sales and/or Sales of Cloud based Solutions

　　Experience with contract and statement of work development

　　Experience with enterprise architecture frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets

　　Experience with enterprise IT management frameworks (e.g. COBIT, ITIL)

　　Familiarity with State, Local Government, and Higher Education industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $146,200/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.