Pool Customer Service Advisor

　　Amsterdam, NY

　　Full Time

　　Pools/Spas

　　Entry Level

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　　Now accepting applications for a Feb/Mar 2024 start date

　　The Pool Customer Service Advisor provides friendly and efficient service to customers by receiving and following upon customer repair orders for pools and spas. The position also prepares bills and accepts customer payments for services provided.

　　Pay: $16-22/hour 

　　Schedule: Monday-Friday with occasional Saturdays

　　Job Duties:

　　Responding to phone calls by actively listening to the customer's description of their needed repairs and helping them to determine the best channel for service 

　　Preparing customer repair orders and maintaining the customer relationships through communication and updating them on their services

　　Verifying warranty and service contract coverage, also interacting with insurance and contract companies. 

　　Bill customers and receiving payment for services 

　　Assisting the retail floor in the ski/pool shop during slow times and in the off season 

　　Qualifications:

　　1 year experience in the customer service role 

　　High School Diploma 

　　Ability to listen insightfully and convey information verbally and in writing 

　　Excellent computer and data entry skills 

　　Some knowledge of pools, spas and skiing helpful but not required.