The Opportunity

　　Delaware North Gaming is searching for a full-time or part-time Player Services Representative to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions.

　　If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.

　　Pay

　　$12.00 - $15.00 / hour

　　Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

　　Benefits

　　We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

　　Weekly pay

　　Employee assistance program

　　Training and development opportunities

　　Employee discounts

　　Flexible work schedules

　　Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

　　Responsibilities

　　Update player rewards information, perform credit and cash transactions, and issue player cards

　　Explain games, contests, drawings, and promotional giveaways to guests

　　Read group resumes and oversee daily activities of groups

　　Complete shift closing, drop cash, check payments, and secure bank at all times

　　Offer bell assistance to all arriving and departing guests

　　Qualifications

　　Minimum of 1 year of experience in front desk customer service

　　Must be able to obtain and maintain a state gaming license

　　Strong written and verbal communication skills

　　Demonstrated skill in dealing with guest complaints with the ability to defuse difficult and emotionally charged situations

　　Physical Requirements

　　Ability to lift up to 50 pounds

　　Ability to stand 100% of the time

　　Exposure to high volume noise

　　Shift Details

　　Day shift

　　Evening shift

　　Split shift

　　Holidays

　　Overnight

　　Evenings as needed

　　Every weekend

　　Weekends

　　8 hour shift

　　10 hour shift

　　12 hour shift

　　Overtime as needed

　　Event based

　　Monday to Friday

　　Weekends only

　　Who We Are

　　Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

　　At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

　　Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.