This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11608911 About Working atCommerce

　　Building a career here is more than just steps on a ladder. It\'s abouthelping people find financial safety and success, helping businessesthrive, and making sure people and their money are taken care of. Andour commitment doesn\'t stop there. Our culture is about our people, theones in our communities and the ones that work with us.

　　Here, you\'ll find opportunities to grow and learn, to connect withothers, and build relationships with the people around you. You\'ll havethe space and resources to grow into the best version of yourself.Because our number one investment is you.

　　Creating an award-winning culture doesn\'t come easy. And after morethan 155 years, we know Commerce Bank is only at its best when ourpeople are. If this sounds interesting to you, keep reading and let\'stalk.

　　Compensation Range

　　Hourly: \$19.00 - \$23.25 (Amount based on relevant experience, skills,and competencies.)

　　About This Job

　　Our Personal Bankers are personable, goal-oriented, and have a passionfor helping our customers improve their financial health. As a PersonalBanker, you\'ll gain valuable insight into banking and finance, whilehelping customers with their daily financial challenges. You\'ll behelping yourself too, because Commerce has a tradition of recognizingand rewarding people for their talent, skills, and contributions. Ifthis sounds like a fit for you, we\'re looking for a new Personal Bankerto join our team at our Belleville West location.

　　Personal Bankers are the key ambassadors of the Commerce Bank brand. Inthis retail banking role, you will develop and maintain long lastingrelationships with not only your customers, but with your co-workers andother areas of the business within Commerce. As a Personal Banker, yourgoal is to uncover the financial needs of each customer and provide themwith solutions to address those needs.

　　As a Personal Banker, you\'ll:

　　Receive the tools, resources, and training you need to be successfulin your role and have opportunities to further your career withCommerce Bank.Deliver an excellent customer experience both in person and over thephone to ensure we meet customers\' financial needs.Actively listen to our customers so you can make appropriaterecommendations that match their needs.Educate customers on a variety of retail products and digitalsolutions that improves their financial wellness.Ensure financial transactions are completed accurately andefficiently, while complying with all policies, procedures, andregulatory requirements.Establish relationships with other internal departments and refercustomers to bank specialists when complex financial needs areidentified.Be able to earn more than your base pay through our quarterlyincentive program.Essential Functions

　　Interact with customers both in person and over the phone to ensuretheir financial needs are being met through needs-basedconversations and sales fulfillmentActively listen, understand, and make recommendations of productsand services based on customer needs to ensure individual and teamsales and services goals are achieved.Educate customers on a variety of retail products and digitalsolutions that enhance the customer experience and contribute toachieving sales goalsEnsure financial transactions are completed accurately andefficiently, while complying with all policies, procedures, andregulatory requirementsIdentify complex financial needs and refer customers to bankspecialists when appropriate.Perform other duties as assignedKnowledge, Skills & Abilities Required

　　Strong s les skills with the ability to provide an excellentcustomer experience by easily connecting with customers in-personand over the phone.Ability to meet personal and branch sales and customer servicesexpectationsMotivated and organized self-starter with strong attention to detailand the ability to manage multiple prioritiesTeam player with excellent written, verbal and interpersonalcommunication skillsAbility to remain adaptable to a variety of situations with anoptimistic outlook that is aligned with our culture and Core ValuesProficient with Microsoft Word, Excel and OutlookEducation & Experience

　　High School diploma or equivalent combination of education andexperience required1+ years sales or customer service experience requiredExperience working in an environment with individual and team salesgoals preferredPosition may be filled as a Personal Banker I or a Personal Banker II,depending on experience and education. As a Personal Banker II you willalso be subject to National Mortgage Licensing System (NMLS)registration under the terms of the S.A.F.E. Act of 2008. Incumbents inthis position