People Users Support Specialist

　　Job ID

　　149311

　　Posted

　　24-Jan-2024

　　Service line

　　Corporate Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative, People/Human Resources

　　Location(s)

　　Warsaw - Mazowieckie - Poland

　　People Users Support Specialist

　　Job Purpose: The purpose of this role is to provide excellent customer support for CBRE’s core People systems in EMEA region. This includes day-to-day queries resolution and end-user support, issues escalation when deep, specific or other capabilities are required. Other tasks include People staff training, participation in enhancements testing and process documentation.

　　Key Responsibilities:

　　Provide customer support for all core People systems and tools used within People function, e.g Peoplesoft, ServiceNow, EDM etc.

　　Create and update relevant process documentation (SOP, handbooks, training guides or work instructions etc.) in line with statutory changes or work practice changes

　　Cooperate with other teams and/or departments (People Platform, PSC, Country Operations and/or D&T) to troubleshoot complex issues, providing root cause analysis and recommendations for resolution

　　Track country issues for commonality, leveraging existing or system-based solutions where possible

　　Train and provide troubleshooting guidance to People team members where required on the functionality of People systems and their applications

　　Participate in UAT for systems deployments, create and/or update test script documentation/scenarios ensuring changes are thoroughly tested documenting test feedback, and supporting defects resolution where identified

　　Experience:

　　1 year of experience in an HR administrative or HR systems support role in a medium to large size organization preferred (preferably in a Shared Service Centre)

　　Previous experience in working with People systems (e.g PeopleSoft (desirable), SuccessFactors, Workday or SAP) and/or Case Management systems (e.g ServiceNow)

　　Skills:

　　Fluent English in speaking and writing is a must, another European language is a plus

　　Tech literacy (Microsoft applications such as MS Excel, PowerPoint, Visio, Outlook)

　　Excellent customer service and communication skills, with the ability to respond to common inquiries in a timely and accurate manner

　　Ability to provide clear instructions when communicating with peers, clients and stakeholders

　　Proactive way of working with can-do attitude

　　High attention to details

　　Excellent time management skills as you will be working under various deadlines

　　Ability to work in cross-functional teams

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and EXPERIENCE

　　Secondary school degree or equivalent completion certificate required. Some post-secondary education preferred. Minimum of 1 year related experience and/or training preferred but not required.

　　CERTIFICATES and/or LICENSES

　　None

　　COMMUNICATION SKILLS

　　Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

　　FINANCIAL KNOWLEDGE

　　Requires basic knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions.

　　REASONING ABILITY

　　Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

　　OTHER SKILLS and ABILITIES

　　Intermediate skills with Microsoft Office Suite. Experience in PeopleSoft a plus but not required. Must be able to manage multiple group email boxes simultaneously. Must be organized and able to prioritize competing duties.

　　SCOPE OF RESPONSIBILITY

　　Decisions are made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)