People Operations Analyst

　　Job ID

　　146994

　　Posted

　　03-Jan-2024

　　Service line

　　Corporate Segment

　　Role type

　　Full-time

　　Areas of Interest

　　People/Human Resources

　　Location(s)

　　Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

　　JOB SUMMARY

　　This role is under Our Shared Services team and provides administrative support, correspondence, handles Our ticketing System to manage inquiries and concerns from employees and people team counterparts regarding general HR services in the employee lifecycle from pre-boarding to offboarding.

　　RESPONSIBILITIES

　　Sort, process and respond to employee and people team inquiries related to employee life cycle, compensation and benefits, employee services, competency & performance and payroll via ticketing System (ServiceNow), email, chat or phone.

　　Enter and maintain employee data in Peoplesoft. Update employee movements including onboarding and offboarding (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes accurately.

　　Produce employee documentation as per defined processes and requests, highlighting gaps to immediate supervisor.

　　Maintain employee (e.g. leave of absence) data in the system such as leave data administration, return to work, leave extension and cancelation administration.

　　Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off cycle salary increment etc.).

　　Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, P File, and other compliance documentations. Generate letters using build in templates in the system.

　　Escalate non-standard or exception requests for approval/ issues in timely manner regarding People related matters to the Immediate supervisor / Subject Matter Expert.

　　EXPERIENCE AND QUALIFICATIONS

　　Bachelor's Degree in Human Resources Business, Management, Organizational Development, Service Management or relevant field.

　　Have at least 6 months to 1 year Of experience in processing HR transactional tasks, including but not limited to Employee pre- boarding/ off-boarding, benefit administration, employee data management, payroll, HR reporting or other HR general operations.

　　Have prior shared service o customer service experience supporting APAC region or multiple countries (preferred).

　　Good English communication skills, written and verbal.

　　Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

　　Ability to respond to common inquiries or complaints from employees, co-workers, and/or supervisor.

　　Must be comfortable using various Systems and technology.

　　Prior experience in Peoplesoft (Oracle) or other relational HRIS databases (preferred)

　　Prior experience using case management/ticketing tool, ServiceNow (preferred)

　　Working knowledge in using Microsoft Office suite, including Excel, Word, power point, and Teams.

　　Must have high attention to detail and be focused on accuracy.

　　Must be proactive and a team player.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)