Join an amazing team! This position plays a key role as the first point of contact for People Workplace Culture (PWC) which encompasses Human Resources (HR). Individual will promote strategic goals of PWC/HR by aligning daily work and demonstrating a people-centered, service mindset. This position plays a key role in providing front desk coverage and participating in employee engagement initiatives.
Duties include but are not limited to:
Greeting all incoming visitors, students, applicants, and employees with a smile.Delivering outstanding customer service by employing reflective listening, identifying needs, providing and/or investigating solutions, following up, directing to appropriate resource, and communicating to point of resolution.Answering basic process, form, and paperwork questions; answering and directing phone calls to the appropriate area or resource; filing paperwork and providing assistance with general office duties; maintaining work room supplies, cleanliness, and organization.Tracking and entering in-coming paperwork into spreadsheets and/or Banner (internal database system) to include generating "S" numbers in the system, updating information in the system, and verifying accuracy in both spreadsheets and data entered in Banner.Responding to general and applicant questions and assisting applicants with online application process and attaching documents.Completing ongoing special projects.Other duties as assigned.