Patient Services RepresentativeAvailable Title(s):284E-YNCSNPS - Patient Services RepresentativeBusiness Title:Patient Services RepresentativeEmployee Type:ClassifiedTime Type:Full timePosition Term:12 MonthPosition Details:Summary of Duties:The Patient Services Representative provides support services Counseling and Psychological Services. Duties include rescheduling patient appointments, triaging client telephone calls for clinicians, processing new patient paperwork and confidential information. This position is responsible for maintaining patient records and providing general information about Counseling and Psychological Services to patients, faculty, staff, students, and the public about services and certain policies and procedures.Required Qualifications:• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.• Demonstrated experience using Microsoft Office applications, such as Word, Excel, Outlook and/or Access.• Demonstrated strong written and verbal communication skills.• Demonstrated strong customer service skills.Preferred Qualifications:• Demonstrated knowledge and understanding of medical terminology.• Knowledge and use of Electronic Health Records.• Documented on-the-job experience in a mental health or medical clinic.• Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996 and FERPA, pertaining to the release of protected health information.COVID-19 Vaccine Information:Washington State University requires employees in healthcare facilities to be vaccinated against COVID-19. As a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Please contact HRS at mailto:[email protected] or 509-335-4521 for information regarding vaccine verification and/or requesting a medical/religious accommodation.Additional Information:Area/College:Student AffairsDepartment Name:Cougar Health Counseling and Psychological ServicesCity, State, Zip:Pullman, Washington 99164Department Link:https://cougarhealth.wsu.edu/Monthly Salary:Range 38 | $3,220 to $4,282 (steps A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with https://https/app.leg.wa.gov/WAC/default.aspx?cite=357-28.WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.For a more detailed summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf.Find total compensation here: https://urldefense.com/v3/__https:/gcc02.safelinks.protection.outlook.com/?url=https3A2F2Fhrs.wsu.edu2Fmanagers2Frecruitment-toolkit2Ftotal-compensation2F&data=057C017Ccheryl.wolfe40atg.wa.gov7C8801aa2378ef4e4d917608dac8c2db257C2cc5baaf3b9742c9bcb8392cad34af3f7C07C17C6380430364784635047CUnknown7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D7C30007C7C7C&sdata=VuhT8yhPUKJWBy*2BWqevMA1IRxFdiskQ