Patient Services Representative

　　Plainville, CT 06062, USA Req #1367

　　Thursday, January 18, 2024

　　Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

　　The Patient Service Representative (PSR) performs functions related to the enrollment of new clients. A PSR will register new patients/clients, obtains detailed insurance information, and enters data in the Electronic Health Record (EHR). PSRs will be cross trained to work at every Health and Wellness Center including but not limited to the Navigation Center. They will be trained perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.

　　Hourly Rate: $17.00

　　EDUCATION AND EXPERIENCE/QUALIFICATIONS

　　High School diploma and one year of progressively responsible work experience is required. A valid driver’s license and access to timely and reliable transportation are required.

　　Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners are preferable.

　　LOCATION

　　Plainville, CT

　　SCHEDULE

　　Full time

　　Schedule: 12-8pm

　　EMPLOYEE BENEFITS

　　Wheeler Clinic offers access to a comprehensive array of benefits, including:

　　For Good Health

　　Anthem Medical, Prescription, Dental and Vision insurance

　　Health Savings Account (HSA), with company contribution

　　Wellness Programs

　　Free annual flu shots

　　For a Secure Future

　　Company paid Life and AD&D insurance

　　For Retirement

　　403(b) Plan, with clinic contributions for eligible employees

　　For Career Advancement

　　Education Reimbursement Program

　　Training and development opportunities

　　For Work Life Balance

　　Generous paid time off, including vacation, sick and personal leave

　　-15 vacation day-8 sick days

　　-9 company paid holidays -2 personal days -2 floating holidaysEmployee Assistance Program (EAP)- Free and confidential counseling

　　Employee discounts on cell phone services

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Greets and provides exceptional customer service to all patients/clients, visitors, and callers, assessing the needs of each and triaging as necessary.

　　Oversee the safe, efficient, and comfortable atmosphere of the reception area.

　　Collect, verify, update, and document all consents, screenings, demographic and insurance information, prior to services via the Phreesia Pad.

　　Verify each patients/client’s insurance coverage at the time of check-in via Phreesia eligibility swipes and/or verification calls to the insurance company.

　　Collects patient/client copays and outstanding balances at the time of check-in, reconciles deposits, and forwards to billing in a timely manner.

　　Review and maintain provider schedules daily to ensure accuracy. Backfills no show and cancelled appointment slots, ensuring patients/clients have timely access to care.

　　Manage all walk-in appointments in accordance with Wheeler’s scheduling guidelines.

　　Manages scheduling for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.

　　Produces and delivers timely, accurate and professional documents as needed to patients/clients, referral sources, collateral contacts, and primary care physicians.

　　Supports supervisor in monitoring office supplies, lab supplies, educational and clinical literature, and orders as necessary.

　　Maintains all scanning/indexing per Wheeler’s indexing protocols.

　　Processes, and sorts incoming faxes and mail.

　　Pursues and utilizes available insurance trainings and staff development opportunities to develop job related skills, and enhance knowledge and growth within the agency.

　　Maintains flexibility pertaining to cross training in the Navigation Center and coverage at other Health and Wellness sites as it meets the needs of the department.

　　Maintains competencies to meet expectations in all position-specific key performance indicators.

　　Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

　　Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Other details

　　Pay Type Hourly

　　Required Education High School

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　　Plainville, CT 06062, USA