This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12808690Bilingual Patient Services Representative - Wichita Area Clinics

　　Classification: Non-Exempt, Full-time

　　Reporting Relationship: Clinic/Medical Manager/Dental Clinic Manager

　　Supervision Responsibilities: No

　　Essential Role: Provides critical first contact between patients andGraceMed Health Clinic, Inc. Professionally greets and directs patientsthrough scheduling follow-up appointments, and updating pertinentinformation in EClinical Works (ECW) database.

　　Duties & Responsibilities:

　　Greets and check in patients arriving for an appointment, helps patientsfeel welcome.

　　Verifies necessary information for patient appointments to include;patient information is current in ECW software and type of clinicalvisit.

　　Verifies patient information prior to appointment including, next dayinsurance coverage verification (if expired or changed note account,this patient will be referred to the payment specialist upon arrival),and same day demographic verification. Ensures action is corrected andnoted in ECW as needed.

　　Assist with next day appointment reminders when needed. Ensures actionis noted in ECW.

　　Prepares paperwork for patients to complete in advance of appointment.

　　Documents patient cancellations and failure to show for appointment perprotocol.

　　Receives deliveries, and distributes them to appropriate personnel.

　　Maintains cleanliness and orderliness of reception work area and thewaiting area.

　　Maintains patient confidentiality at all times.

　　Qualifications:

　　Education/Certifications/Licenses/Registrations

　　High school diploma or equivalent.

　　Bilingual Spanish bilingual proficiency required

　　Experience

　　Previous customer service experience.

　　Previous medical/dental receptionist experience or background in generaloffice work preferred.

　　Additional training and/or experience in office procedures andmedical/dental terminology preferred.

　　Technical Skills

　　Must possess a thorough knowledge of modern office practices,procedures, and equipment, including computers, copiers, and otherstandard office equipment.

　　Ability to work independently, organize, monitor, and adjust work asnecessary to ensure accuracy and timeliness.

　　Demonstrated ability to identify and solve problems.

　　Able to provide innovative input into the development of the officeenvironments and its processes.

　　Able to learn new concepts and procedures quickly.

　　Excellent organization skills and commitment to accuracy

　　Behavioral

　　Ability to strongly embrace and personify the mission and values ofGraceMed with socio-economic and cultural sensitivity in mind.

　　Must display good verbal and written communication skills, and be ableto professionally receive and follow oral instructions.

　　Compassion for patients, family members, and others; along with anurturing spirit to provide care during stressful situations

　　Able to communicate well with people both in personal contacts and onthe telephone.

　　Work Schedule:

　　Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedulemay vary.

　　Working Conditions:

　　Medical/dental office setting. Ability to sit and/or stand for longperiods of time. Bending, stooping, and lifting (up to 50lbs.) may berequired. Interaction with physicians, patients and other officepersonnel. May involve contact with angry, upset or ill persons. Mayinvolve potential exposure to blood and body fluids and other hazardoussubstances. Must have visual acuity and manual dexterity to interfacewith computer. Must have auditory acuity to handle phone calls.

　　The above statements are intended to describe the general nature andlevel of work being performed. They are not intended to be construed, asan exhaustive list of all responsibilities, duties, and skills requiredof personnel so classified

　　This job description has been examined for compliance with the Americanswith Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May1995).

　　Confidentiality: As an employee of GraceMed Health Clinic, Inc., you arebound by principles of medical ethics. You have both a legal and moralobligation to protect the privacy of our patients. In the course of yourwork, you will have access to confidential information regardingpatients, and/or the practices\' confidential business. It is essentialthat you refrain from any discussions regarding personal informationabout a patient, a patient\'s condition, a patient\'s finances,proprietary company information, and/or the practices\' confidentialbusiness with any third person. This includes, but is not limited to,other employees, your spouse, family or friends. CONFIDENTIALITY IS SOIMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FORTERMINATION. Review and signature of the Agreement is a condition ofemployment.