JOB SUMMARY

　　Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.

　　JOB REQUIREMENTS

　　Experience:

　　PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.

　　Other Skills Required:

　　The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

　　Covenant Health Mission Statement

　　We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

　　Our Core Values:

　　•Compassion

　　We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

　　•Integrity

　　We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

　　•Collaboration

　　We work in partnership, dialogue and shared purpose to create healthy communities.

　　•Excellence

　　We deliver all services with the highest level of quality, while seeking creative innovation.

　　Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).