JOB SUMMARY

Responsible for activities associated with administrative practice operations. Provides excellent customer service to patients and family members both in person and over the telephone. Works as a team member serving as liaison between the patient, medical support staff and provider. Additionally, may perform billing functions related to daily office payments and charges.

JOB REQUIREMENTS

Education:

High School diploma minimum

Associates Degree or higher education preferred.

Experience:

Previous experience in a medical career field with knowledge of medical terminology required.

Two years of medical customer service training and experience preferred.

Previous phlebotomy experience a plus.

Other Skills Required:

Proficiency with computer software applications, including a working knowledge of Microsoft Windows and Office.

Typing speed of 40-60 wpm.

Excellent customer service and interpersonal skills.

Americans with Disabilities Statement

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

Standard of Business Conduct

Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

Compassion - We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

Integrity - We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

Collaboration - We work in partnership, dialogue and shared purpose to create healthy communities.

Excellence - We deliver all services with the highest level of quality, while seeking creative innovation.

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.