Description Join the team at Robert Half with this Help Desk Analyst Opportunity! This long-term contract / temporary employment opportunity is based in the New York, New York area. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Your duties might include creating knowledge articles and arranging training for other Service Desk Analysts when needed. You will be successful at this Analyst job if you can cover alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

　　Your responsibilities

　　Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

　　This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes

　　Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

　　Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

　　Provide guidance to Tier 1 support and team members

　　Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

　　Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

　　Capable of working independently with minimal oversight

　　You'll be a good fit for this position if you have a combination of superior customer service skills and technical aptitude

　　If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position

　　Background in one or more programming or scripting language

　　Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　Ability to multitask effectively

　　ITIL certification is a big plus for this jobGood understanding of Printing

　　Skills in Disability Claims

　　Solid understanding of Microsoft Excel

　　Hands-on experience with video editing

　　Solid understanding of Medical Providers

　　Proven knowledge of Microsoft Outlook

　　Budget Processes experience

　　Expertise in Answering Inbound Calls

　　Previous experience working with Distribute Faxes

　　Well-founded grasp of Workstation Support

　　Experience with Service Providers

　　Materials Handling experience

　　Comprehension of medicaid

　　Earlier work involving Scanning Documents

　　Solid understanding of Social Security Administration

　　Practical knowledge of Websites

　　Knowledge of Video Recording

　　Quality experience with Claim Administration

　　General familiarity with social media

　　Wide ranging experience with procurement

　　Experience with Microsoft Word

　　Prior experience with scanner

　　3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

　　Strong communication and social skills Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .