Department/Unit:

　　Patient Engagement Center

　　Work Shift:

　　Day (United States of America)

　　Salary Range: Min. $18.00/hr - Max $23.79/hr

　　The Patient Engagement Liaison is the FIRST contact to Albany Med via telephone, thus first touchpoint in our Patient’s Experience. This first impression must be received in a Compassionate and Respectful manner; engaging the caller in a professional manner. The critical role of the Patient Engagement Liaison is to ensure our patients and provider requests for services are triaged expeditiously and accurately to need. Additionally, receive information from patients and providers, via telephone and fax, and review and assess how to manage the incoming information. The position requires high degree of concentration, information retention, high volume workflow and quick turnaround time of telephone call and fax information. Will be responsible for the review and distribution of all referrals and associated medical records; review, accurate labeling and accurate distribution to Pre-Service Representative across the Patient Engagement Center will require high degree of organization and attention to detail.

　　Thank you for your interest in Albany Medical Center!​

　　Albany Medical is an equal opportunity employer.

　　This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

　　Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

　　Albany Med is the centerpiece of medicine, research, and medical education in New York’s CapitalRegion and is the area's largest private employer with more than 10,000 employees.

　　Albany Med offers excellent career opportunities in a wide range of roles in both patient care andadministration. We value all our staff members and offer outstanding employee benefits including:

　　Excellent health care coverage (http://albanymedcareers.com/benefits/employee-health-%20benefits/) with lower copays at most Albany Med providers.

　　A wide array of services and programs to support emotional, physical, and mental wellbeing (http://albanymedcareers.com/benefits/employee-advantages/)

　　Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient careand is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. Thedowntown campus also offers opportunities at Albany Medical College.

　　Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.