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Patient Contact Associate
Patient Contact Associate-March 2024
Hartford
Mar 28, 2026
About Patient Contact Associate

  Employment Type:

  Full time

  Shift:

  Day Shift

  Description:

  Come join our Patient Access team at Saint Francis Hospital, a member of Trinity Health Of New England! We are part of the nationwide Trinity Health family bringing compassionate care to our communities.

  Position Purpose

  Completes patient registrations/pre-registration processes following department procedures using identified technology systems. Processes include obtaining accurate demographic, insurance and patient liability information. Responsible for working with multiple department/hospital and web-based systems.

  What you will do

  Performs complete and accurate pre-registrations, registration, and admission functions

  Verifies insurance requirements, obtains and understands insurance benefits

  Ensures that all entries concerning demographic, financial and advanced directives are accurate

  Collects non-covered fees

  Minimum Qualifications

  Minimum High school or equivalent

  One year experience in an accredited hospital or physician's office preferred

  Strong interpersonal, communication and interview skills

  Demonstrated proficiency in the use of computer systems and computer devices

  Knowledge of medical terminology and medical insurances

  Position Highlights and Benefits

  40 Hours per Week - 1st shift (Days)

  Our Mission and Core Values

  Great Benefits and Health Insurance Coverage - Starting Day 1

  Career growth and advancement potential

  Award-winning Patient Access Department

  Ministry/Facility Information

  Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

  Our Commitment to Diversity and Inclusion

  Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

  Our Commitment to Diversity and Inclusion

  Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

  Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

  EOE including disability/veteran

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