Patient Account Rep - Community Home Medical Equipment (CHME) Customer Service/Intake

Job Ref

2407106

Category

Administrative General Support

Job Family

Customer Service

Department

HME-Operations

Schedule

Full-time

Facility

Home Health Fishers

9894 E 121st Street

Fishers, IN 46038

United States

Shift

Day Job

Hours

9:00am - 6:00pm, Monday - Friday, with on-call responsibilities for after hour support

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Order Intake position is customer focused with emphasis on receiving, processing and qualifying orders received for the Durable Medical Equipment (DME) we provide. This will include insurance verification and requesting prior authorizations for the orders received and processed.

Exceptional Skills and Qualifications

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

High school diploma or GED equivalent required. 

Two (2) or more years of experience in revenue cycle healthcare. 

Healthcare, insurance, medical billing and/or reimbursement experience preferred. 

Prior Durable Medical Equipment/Home Medical Equipment (DME/HME) experience.

Previous experience with Brightree EMR strongly preferred.

Ability to learn and maintain knowledge of insurance qualification requirements for Durable Medical Equipment (DME).

Ability to establish and maintain Professional relationships with Providers that are ordering Durable Medical Equipment (DME).

Ability to multi-task and work in a fast-paced environment to ensure patients are receiving the needed equipment timely.

Familiar with Medicare, Medicaid and Commercial insurance terms and processes.

Exceptional customer service phone etiquette and experience.

This position will allow the flexibility to work remotely after the initial training period with the expectation to work on-site on an as needed basis per the needs of the hiring department. 

Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date. 

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.