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PATIENT ACCESS REPRESENTATIVE
PATIENT ACCESS REPRESENTATIVE-March 2024
Canton
Mar 28, 2026
About PATIENT ACCESS REPRESENTATIVE

  Req# 27906Aultman Health Foundation, CANTON, OHAULTMAN HOSPITALAultman Health FoundationFull Time, Afternoon Shift, 80Purpose of Position:Patient Access is the first point of contact for all patients accessing the facility(s). Greet patient and family members. Obtain all necessary information for all patient types to initiate care, treatment and billing by completing entry into multiple systems.Skills and Qualifications:High school graduate, minimumTyping at least 35 wpmKnowledge of Patient Access process, Clinical Care process and Revenue CycleKnowledge of medical terminology and managed care concepts preferredRefined communication skills, both written and oralAbility to cope with the stress of the position and deadlines imposedRefined organization skills with a well-developed style of diplomacyAbility to function independently, displaying personal integrity and always maintaining confidentialityProfessional manner and appearance in accordance to the Aultman Hospital policiesKnowledge of computer and the software systems utilized by the clinical, registration and patient financial services departmentsResponsibilities & Expectations:Receive and process requests for all direct admissions and Aultman Access transfersEnter and verify all patient and clinical demographic information into appropriate system(s)Assure rules and regulations are followed based on each payer requirementVerify eligibility for insurances utilizing electronic verifications systemScan photo ids, insurance information and HIPAA documents into imaging systemOffer direction and education to patients on financial assistance and/or YYCEnter admissions for any admitting patient. Provide face sheet, wristband and other appropriate letters or forms to unitAssist bed nurse in assignment of appropriate beds and bed assignment using the Bed Management SystemDischarge and/or transfer of all patients in the ADT or other appropriate system using phys ordersPerform census balance of all beds and all unitsAssure ADT status in sync with Cerner order at all timesEscort patients to their rooms and perform "hand off" process with clinical staffProvide assistance to patients and family members in admitting waiting areaAssure that ADT and clinical systems are in sync at all timesUnderstanding of multiple systems (MPAC, Cerner, FirstNet, Surginet, RelayHealth, AHIQA, Onbase, Allscripts)Knowledge and ability to execute all downtime processesServe as Centralized/Surgery Scheduling back up during off shift days and hoursWorking Conditions:Varied shift hours. Rotating weekends and holidaysSubject to constant interruptions, multi-tasking and balancing prioritiesExposure to patients and family members without clinical staff presentAultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at [email protected], or call 330-363-5415 for further assistance.

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