Overview

　　Position Summary Details

　　ABM is looking for a Passenger Service Dispatcher, for a large airline client at Reno-Tahoe Intl Airport. Our agents assist many passengers per day. If you enjoy being around airplanes, working in a team and safety-first environment, then this role is perfect for you! Reporting to the Service Manager and the Operations Manager, the dispatcher is responsible for dispatching of Airline Passenger Assist to customer locations. Works under general supervision following clearly defined procedures and policies This individual provides extraordinary customer service to clients. Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc. The Dispatcher assigns individuals and teams to tasks and locations. Coordinates resources according to customer requests and general job demands. Communicates assignments to employees and enters assignment data in computer database.

　　Pay: $13.00 / Hourly Rate Schedule: Weekends 4am-11:30am

　　The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

　　Responsibilities

　　Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers.

　　Provides assistance, information and customer service as requested to arriving, transferring or departing clients.

　　Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

　　Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers

　　Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.

　　Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials

　　Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment

　　Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules

　　Oversees all communications within specifically assigned areas

　　Receives or prepares work orders and work schedules

　　Orders supplies and equipment and issues them to personnel

　　Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information

　　Strictly adheres to all safety and regulatory compliance procedures

　　Coordinates and arranges for necessary repairs in order to restore service and schedules

　　Miscellaneous duties as assigned

　　Tracking:

　　Monitors daily services and create/update a log sheet or service log

　　Maintains periodic contact with service personnel to ensure completion of assigned duties

　　Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight

　　Creates reports to monitor activity and operations

　　Transportation:

　　Creates a work schedule for on-duty technicians

　　Assigns technicians to necessary routes

　　Maintains periodic contact with the technicians to ensure that all transportation vehicles are safely and efficiently completing their assigned tasks

　　Keeps drivers informed of possible hazards, including inclement weather

　　Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversigh

　　Qualifications

　　Must be 18 years of age or older

　　Customer Service Experience

　　Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

　　REQNUMBER: 76940

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.