Part-Time Cashier BD 101

　　Job Details

　　Level

　　Entry

　　Job Location

　　Bears Den Main 101 - Hogansburg, NY

　　Position Type

　　Part Time

　　Salary Range

　　$16.00 - $17.50 Hourly

　　Job Category

　　Retail

　　Description

　　Benefits of working with TMG:

　　Discounted Gym Membership

　　Discounts at Bear's Den Stores

　　Free Telemedicine

　　and more!

　　JOB SUMMARY

　　As a top-notch Cashier, you'll dazzle shoppers with your charming personality, lending a hand whenever needed, and joining forces with your teammates. The Cashier at Bears Den Store will provide excellent customer service, assist customers with their needs while working as a team to maintain the store's presentation and provide a positive customer experience. A cashier must also communicate any customer questions or concerns to management promptly.

　　ESSENTIAL JOB FUNCTIONS

　　Primary Role

　　Ensuring customer service standards are being always met, assist customers with specific informational and service needs with an extremely high emphasis on hospitality.

　　Teamwork is an essential part of providing outstanding customer service, and maintaining the presentation of the store and exterior, all members of our staff are expected to work together to ensure that every customer’s experience is the best.

　　Assist all customers with their questions/complaints/concerns as it relates to products and or services. Inform members of management regarding these customer questions/complaints/concerns promptly.

　　Professionalism

　　Ensuring situational awareness is always being displayed.

　　Maintain the cleanliness of the stores according to brand standards.

　　Receive, stock, and clean inventory and inventory shelving.

　　Engage in the daily safety checklist to ensure our customers and employees are not presented with any hazards to health or life.

　　Responsible for reconciliation of your daily paperwork and adhering to all cash handling procedures and policies.

　　Maintain a working knowledge and follow all SOP guidelines set forth by management.

　　Perform other related duties and activities as requested by the Executive Team, District Manager, and/or Store Management Team.

　　SUCCESS FACTORSWe will know the Cashier is successful when:

　　Adheres to all safety standards, preventing common workplace accidents including slips and falls, cuts, and burns, and uses proper lifting techniques.

　　Properly uses safety equipment, adheres to fire prevention policies, and properly stores chemicals/cleaning supplies.

　　Adheres to security policies about keeping company assets secured and following cash handling policies.

　　Adheres to cleanliness standards to include the exterior and interior of buildings.

　　This includes the parking lot, lights, canopy, fuel island, garbage cans, windows/doors, sidewalk, landscaping, dumpster areas, walls, floors, walls/corners/ceilings, bulletin boards, gondolas, displays/racks, restrooms, counter area, food service area, fountain/roller grill/condiment areas, storage areas, coolers, cooler doors, freezer, and soda area.

　　Adheres to merchandising standards including the use of proper displays, following planograms, having the correct signage, following promotions, and using proper code dates.

　　Has a positive attitude, has a friendly demeanor, greeting all customers with a smile and please/thank you.

　　Follows appearance standards and acts with a sense of urgency.

　　Is knowledgeable about the products and services we offer.

　　BEHAVIORAL CHARACTERISTICS

　　Must have exceptional interpersonal and communication skills.

　　Must have the ability to interact with all levels of employees and customers, both directly, and over the telephone.

　　Must consistently positively represent Tim Hortons and TMG.

　　Must be respectful of professional boundaries.

　　Qualifications

　　QUALIFICATIONS

　　Previous customer service experience.

　　Reliability and ability to work flexible hours.

　　Strong communication and interpersonal skills.

　　Ability to adhere to policies/procedures/standards (written and oral).

　　Able to operate effectively as part of a team in a fast-paced environment.

　　Ability to make correct change (basic mathematical skills).

　　PHYSICAL DEMANDS

　　Frequent reaching above waist, chest, and shoulder level as well as below waist level

　　The continuous need for manual dexterity of both hands (handling, gripping, fine finger controls, etc.)

　　Continuous standing on tiled surfaces and hip flexion while walking for all tasks.

　　Frequent lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height.

　　Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height.

　　Frequent exposure to cold/ below freezing and high heat temperatures.

　　CONCLUSION

　　The job description above outlines the responsibilities to facilitate your success in your position. At Tarbell Management Group, LLC, we prioritize customer and employee satisfaction. In the event of any changes related to our business success or the needs of our customers or organization, we may modify or adjust some of the responsibilities associated with this position.