Description:

　　Front-line contact for internal and external customers. This position is responsible for providing excellent customer experience regarding water heaters and part orders. Support is provided by accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements, and assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email.

　　Skills:

　　Customer support, Order entry, Call center, Customer service, Excel, Data Entry, MS Office, Troubleshooting

　　Top Skills Details:

　　Customer support, Order entry, Call center

　　Additional Skills & Qualifications:

　　• Excellent written and verbal communication skills, with attention to detail and accuracy.

　　• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

　　• Demonstrates ability to work well with others in a matrix team environment.

　　• Ability to read, write, and comprehend technical instructions, short correspondence, and memos.

　　• Ability to support multiple products and prioritize multiple projects.

　　• Experience in utilizing CRM and ERP Systems, amongst other business software

　　• Bilingual in Spanish preferred.

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.