As a Partner Automation Specialist at Zoom, you will be responsible for the seamless implementation of technology solutions, both internally within Zoom and externally with our network of distributors, resellers, and referral partners. Your primary focus will be on API integration, managing upgrades, developing deal registration tools, implementing NFR (not for resale) solutions, and overseeing the implementation of the tools and systems to support the ZoomUp 2.0 program. The ideal candidate will have project management experience, exceptional attention to detail, technical acumen, and the ability to work collaboratively across various departments within Zoom and with partner employees of all levels.

Key Responsibilities:

Collaborate with internal teams to implement and manage technology solutions, including API integrations, system upgrades, and new feature rollouts.

Own and define to-be channel business processes, work with internal teams to articulate these into technology solutions.

Be the liaison between systems team and channels team to develop and maintain systems, tools and processes to support partner enablement and growth.

Serve as the primary point of contact for technical support and guidance for our external partners, ensuring smooth integration and utilization of Zoom's technology solutions.

Work cross-functionally with Sales, Marketing, Product Development, and Customer Success teams to align partner automation initiatives with company goals and objectives.

Provide regular updates and reports on partner automation projects, including status updates, key metrics, and areas for improvement.

Stay informed about industry trends, competitor offerings, and emerging technologies to identify opportunities for innovation and differentiation.

Act as a liaison between Zoom and external partners and distributors, fostering strong relationships and ensuring alignment on strategic initiatives.

Represent Zoom at partner events, conferences, and meetings as needed, showcasing our technology solutions and capabilities.

Qualifications:

Bachelor's degree in Computer Science, Engineering, Business, or a related field

Proven experience in project management, preferably in a technology or software development environment

Strong technical aptitude with a deep understanding of API integration, software architecture, and cloud-based solution, with a track record of successful deployments.

In-depth understanding of lead-to-revenue processes and experience in optimizing these workflows through automation.

Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders at all levels

Proficiency in business analysis techniques and requirements gathering methodologies.

Knowledge of contact center and UCaaS technologies, with the ability to translate business needs into technical solutions.

Excellent attention to detail and organizational skills, with the ability to manage multiple projects simultaneously.

Experience working with distributors, resellers, and referral partners is highly desirable

Familiarity with the Zoom platform and its ecosystem is a plus

Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities

Willingness to travel occasionally for partner meetings and events.

Salary Range or On Target Earnings:

Minimum:

$65,200.00

Maximum:

$158,900.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

04/12/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].

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