Responsibilities:

Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc.

Onboarding (Training) new Panellists

Responsible for replacement of Panellists when there are dropouts from the panel

Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns

Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel

Communicate importance of engagement and the need for active participation

Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboarding

Communicate and be in touch with the Recruitment Project Manager daily

Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest

Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates

Checking first month scans and addressing quality concerns

Training panellist on rewards program

Face to Face In field recruitment when required

Hand over panellist to permanent PME after payment of first rewards

Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment

Must be bilingual in French and English (Written and verbal)

Basic Qualifications:

Experience with CATi / Helpdesk Team and Fieldwork

Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs (GPM)

Good interpersonal Skills

Self motivated and can self-manage

Ability to speak a vernacular language is a plus

Professional proficiency in English.

Excellent written and verbal communication skills to effectively communicate with diverse audiences.

Ability to build and maintain strong relationships with key onshore stakeholders.