Company Description

　　Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

　　Job Description

　　Overnight - Front Office Reception Agent

　　First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

　　What is in it for you:

　　Subsidized staff accommodation provided on-site for full time status employees

　　One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

　　Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

　　Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

　　Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 

　　Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)

　　Comprehensive wellness platform for employee mental health and wellbeing support 

　　Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses 

　　Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

　　Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

　　What you will be doing:

　　Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

　　Consistently offer professional, friendly and engaging service

　　Greet, check in and settle guest accounts while ensuring all service standards are followed

　　Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

　　Conduct Night Audit Procedures

　　Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms

　　Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange

　　Assist guests regarding hotel facilities in an informative and helpful way

　　Respond to each Guest who approaches the Reception Desk

　　Drive rate through up-selling room brands

　　Follow departmental and hotel policies, procedures, service and safety standards

　　Other duties as assigned

　　Qualifications

　　Your experience and skills include:

　　Previous Night Auditor experience an asset

　　Previous experience in Front Desk or customer service an asset

　　Previous Property Management System (PMS) experience an asset

　　Proficient in the English language (verbal & written), second language an asset

　　Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

　　Strong interpersonal and problem solving abilities

　　Highly responsible & reliable

　　Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights

　　Ability to work well under pressure in a fast paced environment

　　Ability to work cohesively with fellow colleagues as part of a team

　　Ability to focus attention on guest needs, remaining calm and courteous at all times

　　Your team and working environment:

　　Fast-paced, upscale, luxury hotel

　　Close proximity to multiple ski resorts

　　Hospitality employees worldwide making this a great place to develop lifelong connections   

　　Additional Information

　　Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

　　Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

　　Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

　　Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

　　APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com