Order To Cash Specialist

LOCATION

COMPANY

JOB FIELD

JOB CONDITIONS

JOB ID

LOCATION

COMPANY

JOB FIELD

JOB CONDITIONS

JOB ID

JOIN THE TEAM

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities.

BASF’s regional divisionEMEAEurope, Middle East, Emerging Europe andAfrica. BASF operates in more than 50 countries in the region. For BASF theEMEAregion is our most important market.

RESPONSIBILITIES

The successful incumbent will support sales growth by providing effective customer service, driving supply chain processes, and serving as the main point of contact for allocated customers, products, SBU's, and responsible sales colleagues.

Duties will include the following:

Sales Order Management (per respective order strategy MTS, MTO, MTF, MTB) including order receipt, timely acknowledgement, availability check, order entry and FIFO allocation in close contact with related parties within BASF

Providing regular updates on orders and shipments, as well as guiding the sample process and managing relevant sample stock, customers are kept informed

Monitor customer overdue payments and aid in resolving account queries, while effectively communicating with the CRM Team to ensure prompt internal resolutions

Ensure optimal performance, customer master data management involves continuously updating and optimizing the accuracy and completeness of the data

Process non-conformance with relations to the OTC process and order adjustments

The resolution of all sales and/or customer related queries includes providing on-time, accurate, and visible reporting on the required business unit and team reporting

Supporting SOP, inventory management involves monitoring and balancing supply and demand, providing input on aging stock and efficient material and batch management while ensuring adherence to DIVs and collaborating with the SOP Planner

Ensuring precise and streamlined order entry, while automating SD processes through the use of PPI (Process and Productivity Improvement)

Provide support in the rollout and implementation of the Customer Service strategy while ensuring adherence to and alignment with Global Sales' required KPIs

Take responsibility for ensuring that backups are adequately trained based on OTC SOPs and respective BU desk profiles, while establishing emergency communication channels

QUALIFICATIONS

Bachelor's degree in Business, Logistics Supply Chain or equivalent tertiary education

Extensive experience of between 6 – 8yrs within Supply Chain with major focus on customer service and experience as well as customer demand vs. consumption management

Solid SAP experience and sufficient Microsoft Office computer skills

Excellent interpersonal skills

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

Closing date for applications: 22 April 2024

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Clickhere to learn more.

Auniquetotal offer: you@BASF

At BASF youget more than just compensation. Our total offer includes a wide range of elements you need to be your best inevery stage of your life. That’s what we call you@BASF. Click here to learn more.

We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF TalentAcquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Johannesburg, ZA

BASF Holdings South Africa (Pty.) Ltd.

Logistics Supply Chain Management

Permanent

98999

ATSWCMSWEBFORM