Overview

　　SVB, a division of FCB, is looking for leaders of the economy of tomorrow. Are you one of them? Our high-performance environment thrives on enterprising thinkers who are eager to help define the future of the innovation ecosystem. Do you have a passion for accounting and analysis? The Operations Specialist II position is a vital part of the Deposit and Payment Operations Division of First Citizens Bank which encompasses the bank's operations, technology, data, security, privacy, and enterprise transformation divisions.

　　This is a hybrid position requiring the individual work from the office once a month.

　　Responsibilities

　　Daily reconciliation of General Ledger accounts related to Credit Cards, Loans, Deposits, Bank Cash and other Internal Banking accounts.Monthly certification of General Ledger accounts related to Merchant Services, Issuing activities, Loan and Deposit Products, Bank Cash, FX and MCA and other related Operational accounts.Partnering with Finance and Accounting teammates, as well as internal and external auditors and vendors Serving as a subject matter expert in a variety of areas related to card reconciliations and processing including chargeback processingCompleting the daily, weekly, and monthly reporting of loan, deposit, and card related data Identifying and implementing controls and process improvementsParticipating in projects and initiatives related to operations and reportingBusiness Proficiency

　　Developing and maintaining a detailed understanding of all related platforms and general ledger systems.Analysis of reconciliations, deciphering highly complex exceptions between systems for assigned accountsPerforming root-cause analysis on why exceptions exist and leading the effort in resolving themDocumentation - Maintains and updates procedures and job aidsQualifications

　　High School Diploma or GED and 2 years of experience in Financial Services or Operations Support

　　Additional Preferred Qualifications

　　Experience with general ledger accounting and reconciliation processesFinancial services experience strongly preferredAble to independently research and solve simple to moderately complex scenariosAbility to prioritize, handle high volumes, and support cross-functional teamsStrong written and verbal communication skills with ability to convey informationStrong attention to detailCritical thinking with the awareness to know when to challenge or questionSolid MS Office skills with emphasis in ExcelSolid networking skills, strong ability to establish relationships with internal partnersCommercial banking experience a plusBachelor's Degree desired and may be considered as 1-2 years overall experience