Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

　　Company

　　Headquartered in Markham, Ontario with a branch in Burnaby British Columbia, Doxim builds and delivers a suite of Customer Communication Management solutions including automated client onboarding software, cloud-based enterprise content management, and advanced document processing solutions for Financial Service Providers and their outsourcing partners. Doxim solutions help these organizations to improve client communications, streamline document access and meet the stringent compliance requirements associated with transactional document processing. With 7 locations across the US and Canada, we are growing very fast, and seeking this role to help drive and accelerate our growth.

　　Job Definition

　　This position is in our Burnaby, Vancouver B.C. location. In this role, the successful candidate will be working as part of our high-performance production team, reporting to the Production Floor Shift Team Leader, encompassing day-to-day and peak period tasks of operating and maintaining high speed bindery and automated inserting equipment. This position is scheduled during our dayshift and due to production cycles, the ability to work occasional overtime and weekends when necessary in exchange for a combination of paid overtime and extra time off during slow periods is necessary.

　　Work Environment

　　Work environment is on the production/shop floor. Moderate to loud noise levels. Exposed to moving mechanical parts/equipment. Some lifting of material (up to 40 lbs). Possible weekday overtime and overtime on weekends (if needed during peak processing periods). Standing and walking for extended periods while operating a machine. A condition of employment requires that the incumbent learn, abide by Doxim’s Code of Ethics and Business Conduct (respect coworkers and take all necessary safety precautions to protect oneself and team members around the work area).

　　Tasks & Responsibilities:

　　Duties and responsibilities include: -

　　Set-up,

　　Operate and maintain some of the equipment types such as:

　　Bell & Howell F13 and Enduro Inserting machines

　　Horizon Stitchliner /Booklet Maker

　　Baum Folder and Tabber

　　Poly bag machine

　　Inkjet and Hole puncher

　　Coil and create Parcel booklets; - Understand LCP sortation / Lettermail /Post procedures; -

　　Troubleshoot and recover simple equipment problems; -

　　Create samples and conduct test runs as requested; -

　　Update required checklists consistently and accurately; -

　　Maintain work environment in an ordered, safe and neat manner for shift handover; -

　　Support on-going quality process and QA development; -

　　Support successful adoption of new processes and procedures as required; -

　　Support existing and new processes and procedures – client SLA; -

　　Support change management/control processes and procedures; -

　　Follow process documentation consistently and accurately; -

　　Follow all processes and procedures consistently and accurately; -

　　Log all problems for tracking purposes; -

　　Provide additional on-site support for production services during peak periods (month end, quarter end, year-end (and during Tax season – January to March each year); -

　　Provide shift coverage in the absence of other staff members as required

　　Key Skills & Competencies: 

　　Mechanically inclined and hands-on work 

　　Understand the nuances of a production environment

　　Detail oriented with a strong commitment to quality  

　　Ability to handle multiple priorities while meeting specific deadlines

　　 Ability to work in a fast-paced environment

　　Proficient PC skills 

　　Highly motivated with a positive attitude 

　　Good communication skills

　　Ability to work well alone with minimal oversight

　　Ability to be productive as part of a team

　　Key Qualifications and Competencies:

　　3 or more years of experience in a high-volume printing/mailing role would be an asset; 

　　Trade training/experience would also be an asset;

　　Basic knowledge of high-speed inserting and/or bindery equipment would be an asset; 

　　Able to pass enhanced security clearance.

　　Any application MUST include a cover letter, no more than one page that explains why you are the best candidate for this role.

　　If this sounds like you, please send your application to:

　　[email protected]

　　Please indicate job title in subject heading of email.

　　Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call 1-866.475.9876, send a fax to 1-866-256-8868 or email [email protected].

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