Description

　　About Amazon.com

　　Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

　　About Retail Business Services (RBS)

　　The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programs. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

　　About the Role

　　Operations Manager – Retail Business Services

　　RBS Operations Manager handling paid services for Amazon Japan Retail. You will interact with Amazon internal customers in Japan, as well as global functional teams. The tasks handled by operations have a direct impact on customer experience with Amazon. Ideal incumbent in this role would always be on a lookout for opportunity to add value to Amazon retail business through serving Amazon vendors and sellers. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, inline with our goal to be the Earth’s Most Customer Centric Company. As an operations manager, you would be responsible for managing a team of around of 15 Vendor Consultants reporting to you.

　　Key job responsibilities

　　The key activities include:

　　· Deep dive and innovate process of resolving selling partners' pain points

　　· Manage day-to-day operations and deliver services to selling partners with high efficiency and quality

　　· Link all the programs to business metrics and built solutions keeping that in mind.

　　· Work with retail team to ensure a reliable and operationally effective flow of products and information.

　　· Work with retail and program teams to increase improve processes and reduce defects.

　　· Troubleshoot and drive resolutions with vendors or sellers to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliance and scalable communication processes

　　· Work with various internal teams (e.g. global selling team, system teams) to help drive tools and process improvements that affect vendor management workflows

　　· Drive operational efficiency through analysis

　　· Drive the metrics and reporting efficiency of the team where required.

　　· Identify and develop top talent in the organization

　　Key Performance Areas:

　　· Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.

　　· Deliver business goals for processes handled.

　　· Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.

　　· Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team.

　　· Co-owner in the process of budget planning.

　　We are open to hiring candidates to work out of one of the following locations:

　　Beijing, 11, CHN

　　Basic Qualifications

　　10 years’ experience in service delivery/operations/project management, ability to thrive within a fast paced metrics driven environment.

　　Minimum 3 year experience in people management and complex metrics management, or in complex project management.

　　Excellent written and Oral Japanese and English

　　Possess strong communication and leadership skills

　　Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines

　　Have an absolute passion for ensuring a great customer experience

　　Possess exceptional skills in data manipulation and analysis

　　Outstanding attention to detail; Exceptional problem solving & analytical skills

　　Be a self-starter

　　Attention to detail and proven ability to manage multiple, competing priorities simultaneously

　　Preferred Qualifications

　　Project management experience & project management Certificate

　　Lean Six Sigma certificate

　　Overseas working or study experience

　　Experience or skills in IT or engineering working environment

　　MBA