Role: SPMO Officer

　　Location: Hyderabad, Telangana

　　Employment: Full Time

　　Who are we

　　Randstad Enterprise is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.

　　Team you will be working with;

　　The team works in partnership with both the client and RSR operational teams globally, to provide support in creating, maintaining and enhancing value for the client through better design and the introduction and operation of services and solutions. In addition to this core function, the SPMO also drives the operational process around topics such as MI/Talent Radar, Market Insights, Global Process Governance, Technology and Design and Comms.

　　what you get to do:

　　monitor data and process compliance, highlighting opportunities for improvement

　　oversee on/off boarding solution ensuring this is delivered for all team members and audited on a quarterly basis

　　production, maintenance and audit of the core billing files across full RPO scope

　　responsible for the maintenance of the Merck global team document, organisational charts and centralised global documents database

　　monitor completion of mandatory Randstad and Merck data security and compliance training highlighting any gaps/failures

　　produce and monitor completion of weekly, monthly and quarterly SF audit data, exception tracking, satisfaction survey results

　　produce quarterly service review decks/material to enable monitoring and communication of service performance

　　calendar management, attendance and minute taking of QBR and global meetings

　　maintain global commercial performance reports including source files

　　monitor adoption of new technologies highlighting opportunities for improvement

　　monitor completion of on/offboarding document highlighting any gaps/failures

　　produce quarterly Merck global all hands deck to support strong communication to team

　　project administration for large change/transformation projects

　　Drive for Results - Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, takes accountability; for example: by tracking his/her own performance against standards or measures.

　　Customer Focus - Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, communicates; for example: by reporting back to customers on enquiries, or ensures that others do.

　　Quality oriented - Works under supervision at an elementary level and adheres to established quality standards.

　　Technical Support - Works with guidance (but not constant supervision) to identify and diagnose technical problems, then resolve those problems by choosing the best authorized solution.

　　Attention to detail - Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, checks own work; for example: by using systems such as checklists to ensure accuracy.

　　Commercial Acumen - Applies elementary understanding of the business environment and objectives to develop solutions under supervision.

　　Analytical Thinking - Thinks through issues by isolating the problem areas or situation, and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees basic relationships; for example: by identifying simple cause and effect, as in relationships.

　　Self-Control - Maintains control of emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example: by dealing well with ongoing business stress

　　Impact through Influence - Ability to engage with others and influence to complete tasks and requests

　　what you need to bring:

　　Ideally experience of recruitment outsourcing, ideally both MSP & RPO operations

　　Administration experience in (preferably) human resources or service center environment.

　　Excellent Microsoft Office/google for business applications skills

　　Preferably with Applicant Tracking System and/Vendor Management Syste

　　High School/FE College (2 A Levels).

　　What can you expect in return from us?

　　Join a global market leader in HR services with industry recognition

　　Join a diverse and inclusive workplace

　　Join a company with a wide range of learning, development and advancement opportunities

　　Join a company that offers a great work/life balance

　　Join a company with proven processes and high-output technology to create efficiency

　　Email: [email protected]

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.