Description

　　Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

　　Key job responsibilities

　　Manage and develop a team of Area Managers

　　Lead operational teams on a shift, deal with issues, and positively impact site performance

　　Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

　　Work closely with other support teams, including HR, Finance, Health and Safety, and Security

　　Design and deliver initiatives across the sites to improve operational performance

　　A day in the life

　　You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

　　A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

　　About the team

　　Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

　　The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

　　Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

　　We are open to hiring candidates to work out of one of the following locations:

　　Kaiserslautern, DEU

　　Basic Qualifications

　　A degree

　　Relevant experience in people and stakeholder management

　　Advanced proficiency in verbal and written English

　　Advanced proficiency in German

　　Relevant experience in using data or anecdotal evidence to influence business decisions

　　Relevant experience in key areas of production and supply chains

　　Preferred Qualifications

　　Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

　　Experience in Lean, Six Sigma and Kaizen techniques

　　Experience in a similar logistical working environment

　　Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

　　Advanced proficiency in Arabic

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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