CRS I Claims - CQ10AN

　　We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

　　Are you looking for a career where you can apply your talents to meaningful work? Have you considered a career in the insurance industry? Would you like to work for a company whose core mission is to help individuals and businesses succeed? Well then you have found the right fit!

　　As a Customer Relationship Specialist on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.

　　This is an entry level position in our dynamic claims contact center and provides excellent career pathways into our claims organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

　　RESPONSIBILITIES:

　　• Initiate claims according to claims best practices, as assigned and provide exceptional customer service

　　• Utilize multiple computer applications to accurately document claim information

　　• Be provided with 8 weeks of paid training as well as ongoing coaching and development to ensure your success

　　This role will have a Hybrid work arrangement, with the expectation of working in our Naperville, IL office Tuesday through Thursday

　　Location: Naperville Illinois - Hybrid

　　Start Date: March 11, 2024

　　Training Hours are Monday - Friday, 9:30 A.M. - 6:00 P.M. EST for the first 8 weeks of employment. Time off during training is not accommodated.

　　After training, shift offered is 9:30 A.M. - 6:00 P.M. EST time, Monday - Friday, year round.

　　QUALIFICATIONS:

　　• A demonstrated background in customer service, insurance, retail, restaurant or a related field

　　• Excellent communication skills with strong ability to empathize with customers

　　• Strong attention to detail

　　• Experience working in a Windows-based computer environment

　　• The ability to work in a collaborative environment

　　• High School Diploma or equivalent required, bachelor's degree a plus

　　Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

　　Internet Connectivity Requirement/Remote Positions: For Hybrid/remote positions, we require that (1) you have high speed broadband cable internet service with minimum speeds of 100MB download/10MB upload and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

　　Compensation

　　The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

　　$40,685 - $61,027

　　Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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