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　　Our insights impact businesses around the world. Join our team to help bring high-quality and up-to-date data to our clients, every day. The Operations Analyst works with the Sr Analyst to support the day-to-day processes ensuring best practices are shared and followed. This position will support the Streaming Content Team under US Reference Data. The role includes critical analysis of streaming and traditional media to be used in Nielsen reporting all over the globe. The ideal person for this role must be very flexible with their schedule, technology savvy, decision maker, a self-starter, has great organizational skills, is an intuitive and creative problem solver and can maintain a positive attitude under tight deadlines.

　　Role Details :

　　Execute procedures to meet internal / external SLA’s and quality

　　Train and certify (where applicable) on business policy and standard operating procedures

　　Adhere to standard operating procedures, business policy

　　Work with process coordinators to develop and update procedures

　　Implement new process improvement and programs

　　Escalate issues, queries to manager / operations incident management

　　Identify opportunities for procedure improvement Work with clients to complete day to day

　　BAU activities Support on-call rotations or off-shift availability as required by the business

　　Perform quality checks to ensure integrity of data for clients and downstream systems

　　Data entry

　　Verify system functionality and validation of reporting for clients

　　Respond to client inquiries direct or indirect via the change requests and

　　Issuetrak process and/or via Client Service Rep’s Research and respond to E&Y Auditing requests to meet established SLAs

　　Assist Process Lead/Team Lead with creation of and data gathering for KPI & Metrics Assist Process Lead

　　Team Lead with UAT reviews for new software releases

　　Role Qualifications :

　　Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders

　　Ability to communicate clearly, concisely and effectively both verbally and in written communication

　　Proficient with the use of GOOGLE desktop tools

　　Proficient use of streaming services and devices

　　Maintain composure and respond appropriately in stressful or crisis situations

　　Ability to identify and leverage best practices

　　Willingness to learn new technologies and adapt to change

　　Nielsen Media would not function without our Operations teams! We are catalysts for delivery quality, on-time, reliable measurements to clients. Growing our employees through education, skill building and experiences, the Operations teams are culture cultivators. Around the globe, we are relentless in our pursuit of superior analytics, technology, process and support.