JOB REQUISITION

　　Operational Support Supervisor

　　LOCATION

　　PA PITTSBURGH

　　JOB DESCRIPTION

　　Robert Half is seeking an Operational Support Supervisor to join our Operational Support team to support a team of in person and remote talent solutions professionals that focus on placing candidates at client companies on a temporary or permanent basis. The Operational Support team plays a vital role in our Talent Solutions operations.

　　Who we are and what we do:

　　Robert Half is the world’s first and largest specialized talent solutions and business consulting firm. Our mission is to positively change people's lives by finding them a rewarding job and to assist businesses in locating the talent they need to succeed.

　　Robert Half is widely recognized and respected in our industry, and we are known as an innovator. Our investments in advanced AI and other technologies allow us to adapt quickly to a new marketplace, where remote and hybrid work have become commonplace. But it takes outstanding people to fully address the talent needs of our clients by providing them with the very best available job candidates.

　　We foster a positive, inclusive work environment. We are a socially responsible corporate citizen, and we support our communities, whether we’re volunteering our time or donating to deserving causes. Equally important, our organizational culture includes treating each other with respect and embracing diversity, equity, and inclusion. We help employees thrive and feel valued and fulfilled in their roles.

　　Join our community as an Operational Support Supervisor and advance your career as you help us shape our future.

　　What you will receive:

　　We want to fuel your career as an Operational Support Supervisor . Here’s what we offer you:

　　Attractive compensation and benefits

　　Physical, mental, and financial wellness support

　　Hybrid working options

　　Industry-leading training programs and tailored career development

　　Investment in AI and other technology to enable your success

　　Individual and team rewards and recognition

　　Potential in-country and worldwide career mobility

　　What you will do:

　　As well as providing support to talent solutions professionals, you will be a resource for client and candidate inquiries, technology initiatives, and various reporting and revenue generating support activities. You will also be responsible for supervising, leading, training and the professional development of operational support team members within your branch. In this role, you will be a part of a team that can change people’s lives by assisting them in finding job opportunities they may have otherwise not found on their own.

　　Together with your colleagues, you will be responsible for adherence to company compliance guidelines in all aspects of local operations through the hiring experience from start to finish.

　　You will contribute by:

　　Providing direct supervision to the operational support team

　　Participating in recruiting, interviewing, and hiring of internal operational support team members

　　Onboarding, supporting, and training new operational support hires

　　Ensuring the completion of all new hire, tenured, roll out, and initiative training programs and materials

　　Writing and delivering performance reviews

　　Providing feedback, coaching and guidance to enhance skill development and engagement of team

　　Conveying clear expectations, delegating assignments and monitoring progress of team

　　Providing primary support to the Branch Director

　　Cascading information on new and current initiatives to the operational support team

　　Reviewing and submitting invoices, following budgetary guidelines

　　Managing inventory of all office supplies, office equipment and postage

　　Processing incoming and outgoing mail, ordering digital business cards and marketing materials

　　Acting as point of contact for property management, real estate, and vendors

　　Liaising with District team for projects and reporting

　　Who you are:

　　You have a passion for what you do and a desire to become better at it.

　　You enjoy working in partnership with your colleagues and want to pursue a career in a consultative and solution orientated business.

　　You take advantage of learning opportunities to develop your career.

　　You are a critical thinker who can make quick decisions to find the best outcome for all involved.

　　You love to win and enjoy working in a results-oriented environment.

　　What you will bring to the role as an Operational Support Supervisor :

　　A naturally inquisitive approach and an appreciation for diverse perspectives

　　A desire to work in a collaborative environment

　　An ethical mindset

　　An eagerness to embrace and learn new technologies

　　The ability to adapt to an evolving organization

　　Strong interpersonal and communication skills

　　Experience building cross-department relationships

　　High School Diploma or equivalent required with 2+ years college preferred

　　4+ years’ experience working in an administrative position with heavy customer contact

　　Previous supervisory experience

　　Experience with hiring and training

　　Experience in a business development environment preferred

　　Ability to take initiative, be self-directed and work with limited supervision

　　Ability to work with and troubleshoot technical issues both in-person and remotely

　　Working knowledge of database entry and reporting

　　Intermediate knowledge of MS Office and proficiency in Excel/Word/One Note required

　　Salesforce experience preferred

　　Location:

　　This role currently supports office(s) in the Pittsburgh area. Your manager will coordinate with you to determine a work schedule that involves working a combination of in-office and remote work based upon business needs. You will be provided the technology necessary to help succeed in both remote and in-person at one of our branch locations.

　　Action / Next steps:

　　Sound good? If you think it’s worth having a chat with us, let’s talk about the potential to align your professional, financial, and personal aspirations with a business that works hard to keep you motivated and feeling valued every day. 

　　Robert Half is committed to creating an inclusive, equal, and diverse culture and believes in diversity of thought and perspective.

　　We are fully focused on equality and understand the value of characteristics that make every individual unique.

　　We are dedicated to having a workforce that reflects and represents our customers.

　　Top Reasons to Work for Robert Half:

　　EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 70 years, our history of success and strong client relationships provide a level of stability few companies can match.

　　PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com/Resources .

　　UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.

　　TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.

　　RESPECTED WORLDWIDE – Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.

　　OUTSTANDING CORPORATE CITIZENSHIP – We believe in an “Ethics First” philosophy, which means we are committed to social responsibility, promoting inclusion and diversity in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half’s Corporate Citizenship Report at roberthalf.com/about-robert-half/corporate-responsibility .

　　Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.

　　In your email please include the following:

　　The specific accommodation requested to complete the employment application.

　　The location(s) (city, state) to which you would like to apply.

　　Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Vet

　　JOB LOCATION

　　PA PITTSBURGH