DescriptionIncora (a merge of 2 great companies': Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.We pride ourselves on offering:Industry-leading capabilitiesInnovative solutionsGreater customer valueTrusted supplier relationshipsBusiness growth and operational efficiencyOur people make us unique, and we offer an Outstanding Employee Experience.We live by our values; Courage, Collaboration and Commitment and are proud to add real value to our customers' businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.The On-Site Representative Lead is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency. The On Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance; and providing operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

　　QualificationsEducation High school diploma. Some college or college degree is preferred * Experience Minimum of 1 year relative JIT, VMI or 3PO experience, within the aerospace industry Excellent, proven customer service and interaction skills, with direct customer and supplier contact Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results * Qualifications Ability to mentor and lead a team Demonstrated ability to be a self-starter and self-motivated Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers' Ability to be detailed oriented and perform in-depth research, if required Ability to be cross-trained in multiple critical areas of the department Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required Must be open to schedule demands changes and demands, per customer needs Must have the ability to travel/drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company-approved driving recordPrimary Location:US-MI-Sterling Heights

　　Job:ContractsOrganization:Customer Operations - Industrial USA and CanadaSchedule:Regular

　　Full-time

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