Job Description

　　Provides strategic and operational support to the ITI (Information Technology Infrastructure) Technical Operations (Tech Ops) team. The Technical Operations Technician is responsible for providing software and hardware technical support to the end-user community. Responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, networking, audio visual, and participation in projects to meet local and company-wide initiatives. Additionally, this position will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.

　　Provide second level desktop support, which includes centralized incident, problem, and service request resolution for customers.

　　Maintain, analyze, troubleshoot, and repair computer systems and peripherals.

　　Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.

　　Participate on projects that require Tech Ops involvement.

　　Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.

　　Document changes of IT assets such as status and ownership.

　　Skills and Requirements

　　Candidates should have advance knowledge of:

　　Virtualization Technology

　　Mobile Technology

　　Ticketing System

　　MS Office 365

　　Networking (Cabling, Punch Downs, Cable Testing)

　　Systems Management tools such as Azure

　　Candidates should be familiar with:

　　Asset Management

　　Audio Visual Systems

　　Enterprise Monitoring

　　Three or more years of relevant professional work experience in supporting an enterprise technology environment.

　　Candidates need to have verifiable experience with:

　　Current Microsoft Windows Operating Systems

　　Participation in projects

　　Excellent written and verbal communication

　　Customer Service experience A+ Certification

　　Network + Certification

　　Security+ Certification

　　Bachelor degree in computer science or information systems or an equivalent combination of education. null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].