About Capgemini

　　Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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　　Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

　　About Infrastructure Services:

　　The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

　　Visit us at www.capgemini.com. People matter, results count.

　　Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

　　Job Title: Onsite Desktop Support

　　Location: Hunt Valley, MD (Must be willing to go into the office daily )

　　Travel: 10% (techs may be required to travel to sites within Maryland, Virginia, Pennsylvania and New Jersey to support end users and work-related projects)

　　Hours - Monday to Friday 8:00 - 4:30 plus on-call rotation required

　　General Job Responsibility - Tier 2/3 end to end device/endpoint resolution (desktops, laptops, tablets, printers, peripherals such as keyboards, mice, headsets, docking stations, etc.); both wired and wireless connectivity

　　Duties include but not limited to:

　　Ticket resolution of new hardware, desktop /deskside support, handheld device and mobile devices used in warehouses and manufacturing and distribution centers in ServiceNow withing SLA (service level agreements)PC refresh and BAU (business as usual) management such as break fix and onboarding/decommissioning hardwareNetwork and Project support including smart hands support to assist with limited network-related tasks (racking networking equipment, ISP site support with third party vendors)White glove supportDocument issues thoroughly and update knowledge articles as neededManufacturing plant visits on a regulated basis to fix shop floor technical hardwareDay to day work is primarily on site Hunt Valley, MDOn-call weekend services may also be required on occasion. Mobile phone support for end users connecting with MFA

　　What you bring:

　　Skills Required:

　　3+ years end point, device/endpoint resolution (desktops, laptops, tablets, printers, peripherals such as keyboards, mice, headsets, docking stations, etc.); both wired and wireless connectivityServiceNow ticketing experience preferredActive DirectorySCCM- for imaging and building computerssupport for remote network assistanceWin10/11 knowledgeDesktop/Laptop Hardware fix (Microsoft, Dell, Lenovo)Printer fix (HP, Intermec/Honeywell preferred)Basic knowledge of telecommunications (VoIP, IP, Ethernet, LAN/WAN) and wireless equipmentSelf-motivated problem solver with experience in diagnosing IT issues and working them through to resolution.Strong attention to detail required in order to support inventory management inclusive of hardware procurement and decommissioning

　　Desired:

　　Networking experience is a plus or desire to learn networkingApple Device support knowledge Industry standard certifications preferred (Microsoft, CompTIA, Cisco, ITIL)

　　Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

　　This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

　　Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

　　What we offer:

　　Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

　　We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

　　Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

　　Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

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