Job Title: Onsite Support - Columbia, SC

　　Job location: Columbia, SC

　　Job description:

　　As a member of the Capgemini Onsite Support team, the Technician is the site custodian IT matters and will take full ownership to resolve directly or coordinate the resolution for end-user and site technical issues. The Onsite Support Technician also carries out Capgemini's (Group IT's) policies and procedures and must attend the assigned site daily.

　　KEY RESPONSIBILITIES:

　　Must be present at assigned location daily during business hours (except with Manager approval). The role cannot be fulfilled remotely.Work in flexible shifts with a 2-3 hour start and end time frame when neededProvides priority support to VP level users and second-line investigation and diagnosisResolves, raise and closes incidents/service requests as per help desk procedures & allocated timelinesLogs all relevant incident, service request, and asset details Communicates with the leads and managers regarding incident progressEnsures tickets are always updated until issues are resolvedLiaises with Capgemini IT support groups and 3rd party providers when vitalPerforms installation, personalization, and staging of PCsPerforms IMAC (Install, Move, Add and Change)Conducts hardware and software maintenance and supportLead onsite New Hire Onboarding (where needed)Supports various ad-hoc initiatives/projects/audits and asset inventoryProvides Onsite Support for all IT related incidents and follows global IT policiesCoordinates with Provisioning and Depot for hardware repair and swapsAssists with Security Officer on IT security issues, local Server Team when server maintenance is required and auditsBuilds/maintains process documentation where requiredProvides Special Events coverage pre/post regular work hoursLocal network support and/or assists Group Network teamHardware/software setup, installation, configuration, upgrades, monitoring, and solve

　　Key Proficiencies: (working / support knowledge of)

　　Windows, Mac OS, and Android\IOS mobile device supportComputer and networking hardware supportStrong Problem-solving Skills Solid grasp of the IT Service Management concepts such as SLA, OLA, MTTR, ITIL Audio Visual equipment including Polycom, Cisco, MS Surface Hub, and other presentation technologiesExperience in handling tickets within Ticket Management and Asset Management Systems, such as BMC Remedy / HP IT Service Manager / Service NowTake complete ownership of the tasks at hand and carry out to agreed timelines

　　Qualifications:

　　Minimum Education: 2-year Degree in Computer Sciences or relevant field

　　3-5 years direct work experience preferred

　　Behavior:

　　Proficient in English (spoken and written)Willingness to work flexible hours and travel when needed Initiative, ability to work under stress and excellent teammate Ability to write technical support documentation a plus Excellent customer interface and interpersonal communication skills Understanding of customer happiness principles and practices Good interpersonal, time management skills, analytical and problem-solving skills Maintains good attention to detail in fast paced situations Strong communications skills, both written and oral

　　Life at Capgemini

　　Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

　　- Flexible work

　　- Healthcare including dental, vision, mental health, and well-being programs

　　- Financial well-being programs such as 401(k) and Employee Share Ownership Plan

　　- Paid time off and paid holidays

　　- Paid parental leave

　　- Family building benefits like adoption assistance, surrogacy, and cryopreservation

　　- Social well-being benefits like subsidized back-up child/elder care and tutoring

　　- Mentoring, coaching and learning programs

　　- Employee Resource Groups

　　- Disaster Relief

　　About Capgemini

　　Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

　　Get The Future You Want | www.capgemini.com

　　Disclaimer

　　Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

　　This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

　　Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

　　Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

　　Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.