Posting Information

　　Posting Number2024277

　　Posting/Functional TitleOne Stop Navigator

　　University Pay Plan TitleOne Stop Navigator

　　LocationSan Marcos

　　DepartmentTXST One Stop

　　Recruitment TypeOpen to All

　　Job TypeFull-Time

　　Monthly Salary$3,333.34

　　Job CategoryNon-Exempt

　　Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

　　Bachelor’s degree or equivalent combination of training and experiencePreferred Qualifications

　　Highly proficient written and verbal communicator

　　Exceptional customer service and interpersonal skills

　　Proven ability to work independently and as a team

　　Proven problem-solving and critical thinking skills

　　Professional telephone etiquette

　　Strong organizational skills

　　Professional level use of English language

　　Proficient with PC, student information systems, and customer relationship management systems

　　Bilingual Spanish is a plus

　　Job Description

　　Responsible for helping student understand everything from the application process to paying their semester bill.Job Duties

　　Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas

　　Engage daily with students via email, chat, online meetings, calls, etc.

　　Offer personalized customer service while representing Texas State and its values

　　Navigate confidential student information across multiple systems

　　Accurately document interactions with students

　　Determine the quickest, most effective ways to answer student or parent questions

　　Escalate queries and concerns as needed and appropriate

　　Troubleshoot common issues with technology and student access

　　Undergo ongoing training on federal, state, and institutional regulations, policies and procedures

　　Ability to comply with university policies

　　Perform other duties as assigned

　　Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible

　　Additional Information to Applicants

　　Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.

　　Job Open Date01/23/2024

　　Job Close Date (posting closes at midnight)02/02/2024

　　Open Until FilledNo

　　Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday

　　Normal Work Hours Start8:00AM

　　Normal Work Hours End5:00PM

　　Posting NoticesYou will be required to electronically attach a resume, cover letter, recommendation letter(s), and list of references to your application.

　　Legal and Required Notices

　　Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.

　　Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

　　Why work @ Texas State?

　　• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!

　　• Generous paid time off: vacation, holidays, sick days and many more!

　　• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program

　　• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.

　　• An inclusive Bobcat community: join our many social networks offered on and off-campus

　　• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

　　By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

　　Quick Linkhttps://jobs.hr.txstate.edu/postings/45328

　　Applicant Document