Job ID359276 LocationTwin Cities Job FamilyStudent Services Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8461OS Employee ClassCivil Service About the Job Hiring Salary Range: $42,000 - $45,000 DOQ Priority Application Deadline: Friday, Jan. 26 (review of applications will begin on Jan. 31) One Stop Counselors provide integrated student services to University students, families, faculty, and staff in the main areas of records and enrollment, billing, and financial aid. The One Stop Counselor position requires an in-depth understanding of and training on university, federal and state policies regulating academic records, registration, financial aid, and student account billing. Additionally, One Stop Counselors are equipped with broad knowledge of campus resources and services. As a vital resource for the University community, the One Stop Counselor 1 position must exhibit excellent problem solving skills and provide consistent and accurate information independent professional judgment when resolving student questions and concerns. One Stop Counselors must possess an understanding of the University of Minnesota's diverse community. Additionally, One Stop Counselors engage in sensitive conversations related to academic success and financial matters. One Stop Counselors serve on various committees, engage in professional development and provide campus and community outreach. Through their broad knowledge of the University, One Stop Counselors have the authority to apply independent discretion and professional judgment, when appropriate, pursuant to resolving student issues and concerns. Academic Support Resources supports hybrid and. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor. Counseling and Advising (75%) Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public. Counsel students on a variety of issues related to include records, financial aid, billing, and payment. Standards: Provide start-to-finish student service in both simple and complex issues involving minimal supervisory guidance. Offer proactive and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues. Keep abreast of University, departmental, federal and state regulations. Continually look for ways to improve service to students. Provide customer service consistent with One Stop's inclusive and welcoming service standards. Community Outreach & Other Duties as Assigned (15%) Present One Stop orientation presentations to students, parents and other University staff. Present financial aid and student account/billing presentations to the University community, high schools, junior colleges, and other requested external presentations such as Financial Aid Nights, Campus Preview Days, New Student Orientation, Parent Orientation, and Upward Bound. Serve on committees as needed. Act as outreach liaison for colleges and departments. Complete other duties as assigned. Standards: Successfully represent the University of Minnesota through professional delivery of presentations. Appeals, Waivers & Petitions (10%) Evaluate and complete: Late Registration Fee Appeals, Late Fee Appeals, and Student Service Fee Waiver Requests. Standards: Accurately counsel students on impact to their record based on the type of waiver, appeal, or petition submitted. Thoroughly investigate appeals, waivers, and petitions as well as supporting documentation to make decisions. Contact appropriate parties for further information when needed. Evaluate and act on appeals, meeting deadlines established for each appeal. Review student eligibility for financial aid based on current enrollment. Communicate results of waiver, appeal, or petition to stude ts in a professional manner. Qualifications REQUIRED QUALIFICATIONS: BA/BS or a combination of related education and work experience total to four years. Excellent oral and written communications skills. Ability to write clear, concise letters using effective writing skills. Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and identities. PREFERRED QUALIFICATIONS: Proven ability to work effectively as a team member. Ability to analyze and interpret data and independent decision-making. Highly motivated, focused and results-oriented. Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment. Must be able to effectively present information and represent the University of Minnesota at outreach events, both on- and off-campus. Ability to react to customers quickly, accurately, and congenially. Student financial aid, registration, or student accounts receivable experience preferred. Knowledge of and experience with the University of Minnesota-Twin Cities, including institutional and unit policies, procedures and processes. Working knowledge of Microsoft Office, Google Suite (GMail, Drive, Docs, etc.), student records, or financial software (PeopleSoft), or CRM platforms (Salesforce). About the Department The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring ASR values differences and individuality. The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service. One Stop Student Services provides quality, professional service in support of students' academic and financial objectives. One Stop counselors are experts in registration, financial aid, academic records, billing, financial wellness, and veteran services. Service is provided at two on-campus locations, including East Bank and St. Paul. Service is also provided via email, virtual, and phone. Academic Support Resources supports hybrid and. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.