Overview

　　Position Summary Details

　　The office support is responsible for assisting customers with their parking needs as well as providing useful information and services pertaining to parking around the city of Rockford and assisting as a team lead on an event day.

　　Essential Functions

　　Work involves computer data entry, customer service support, administrative duties and evaluation of information.

　　Resolves parking concerns on phone by documenting the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting complaints and following up to ensure resolution.

　　Provide top notch customer service by greeting each customer and visitor with a smile and a warm welcome.

　　Maintains customer appeal records by updating account information

　　Receive intercom daily and help customers with their parking needs

　　Manually entering citation tickets in the system and help customers with appeal process

　　Educate customers how the appeal process works and help them to mitigate challenges

　　Schedule citation appeals and follows up with customers for further information if needed.

　　Assist customers in citation payment and schedule appeal request for hearing.

　　Report any customer issues to management for immediate attention.

　　Provide continuous feedback to management as needed.

　　Ability to multi-task, prioritize and manage time effectively.

　　Perform other duties as assigned.

　　Job duties may be modified at any time.

　　Work on events and report to the district manager any issue of concern to be addressed

　　Qualifications

　　HS diploma or GED is required.

　　Minimum of one (1) year customer service experience recommended

　　Data entry experience is an added advantage

　　Microsoft applications experience needed

　　Excellent verbal and written communication skills.

　　Must be able to work any shifts; including weekends and holidays as needed.

　　REQNUMBER: 75953

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.