General Summary of Position

　　Job Summary:

　　Medstar Health, recognized as one of the region's fastest growing and leading healthcare systems, is looking for additions to their team. Join our team and see how you too can grow your career!

　　Medstar Health's National Rehabilitation Network offices are looking for new Office Assistants. With openings amongst the Baltimore-Washington, DC area, we are eager to find someone with administrative experience who can contribute to the overall daily functions of our therapy clinics and embodies customer service.

　　Primary Duties:

　　1. Greeting patients while obtaining and verifying both demographic and insurance information to ensure accurate keeping of patient chart and medical records for treatment purposes and HIPAA compliance.

　　2. Schedule new and follow up appointments as it relates to specific treatment plans as dictated by the therapist or clinic director.

　　3. Oversee patient and insurance payments including collect copayments, enter charges for procedures preformed, and reconciling daily cash collection at the end of each shift. Obtain authorizations and/or precertification for services and therapies to ensure services rendered are approved by insurance companies, recertifying and submitting additional documentation as needed.

　　4. Administrative duties such as answering phones, corresponding with patients, typing, faxing, scanning records, ordering supplies to ensure smooth operation of office on a daily basis, assisting patients as needed. Ensures customer satisfaction by helping to resolve conflict and patient issues that arise.

　　5. Act as a case manager to ensure all medical and financial paperwork is completed and obtained by patients as well as uploaded into Electronic Health Record (EHR). Manages and reconciles daily/weekly reports for patient financial, medical and treatment information.

　　Qualifications:

　　• High School Diploma or equivalent required; Associate's Degree in Healthcare related field preferred

　　• 3-4 years experience as administrator in Medical Office setting; or 1-2 years experience within Medstar National Rehabilitation Network setting

　　• Customer service experience as well as strong written and verbal skills

　　• Microsoft proficiency (Excel, Word, Outlook)

　　Why MedStar Health?

　　At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

　　Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark. Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization. Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more. More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

　　About MedStar Health

　　MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

　　MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.