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Tender & Customer Leader, Italy & Greece (Milan Based)
Tender & Customer Leader, Italy & Greece (Milan Based)-March 2024
Milan
Mar 31, 2026
About Tender & Customer Leader, Italy & Greece (Milan Based)

  Job Description Summary

  Our vision for Diabetes care at BD

  The Diabetes Care (DC) team use deep expertise and sophisticated technologies to continuously innovate our pen needles, insulin syringes and other products to enable people who are living with diabetes to benefit from comfortable, effective Diabetes Care. We offer some of the world's leading devices for insulin injection and award-winning educational programs to help people with diabetes help themselves.

  About the role

  As Tender & Customer Leader you will be responsible for supporting the entire end-to-end sales cycle, from pre-tender engagement activity to customer care post-tender.

  You will work closely with Account Managers, Commercial Operations and Marketing and it is a key role in providing reliable support and insights for the Italian Leadership Team to take effective decisions and spot-offers/contracts opportunities.

  You will focus on providing expertise to best support tender strategy full cycle management including support on tender prioritization, bidding strategy, execution, and performance tracking till Customer Service efficiency.

  Job Description

  Main responsibilities will include:

  Build and Implement a New Role:Define and operationalize a new role bridging external Customer Service and Commercial Operation.Streamline Regional Public Tender Process:Ensure a flawless end-to-end process for regional public tenders in Italy, covering preparation, market strategy, solutions design, and bid submission.Country-Level Pricing Support:Support pricing approvals and recommend changes, ensuring alignment with tender and contract pricing strategies.Tender Mapping and Segmentation:Supervise and maintain a comprehensive map of upcoming local and regional tenders in Italy, facilitating efficient segmentation and prioritization.Drive Pre-Tender Engagement Innovation:Contribute to planning pre-tender activities, emphasizing innovation beyond price and promoting standard processes in tender frameworks.Optimize Tender Execution and Analysis:Supervise tender execution, perform structured simulations, and provide insights for winning prices. Drive innovations in tender and contract management, collaborating with Commercial Operation, Legal, and Marketing.

  About you

  Bachelor's degree or equivalent experience in a relevant field is required.3 years or more of Tender Management, Customer Service and Pricing.5 years of pharmaceutical or medical device-related industry/organization experience.Proficient spoken and written English, Spanish proficiency is an asset.Good knowledge of tender systems (archetypes) in Italian Regional markets.Good understanding of EU/Italian public procurement and competition law.Salesforce, AS400, SAP expertise, Italian Regional Public Tenders database expertise (ex. SINTEL, START, etc.).

  Click on apply if this sounds like you!

  Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

  To learn more about BD visit: https://bd.com/careers

  Primary Work Location

  ITA Milano - Via Enrico Cialdini

  Additional Locations

  Work Shift

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