WHAT YOU'LL DO

　　The Operations Coordinator acts as an integral part of the BCG Lagos office, carrying out a diverse range of office and administration tasks to ensure the seamless running of daily operations and contributing to overall delivery of business objectives. The successful candidate will take ownership of the overall office experience for staff and visitors, aligning BCG Lagos to global best practices. Key responsibilities include managing office logistics, delivering office events, ensuring maintenance of office facilities, acting as key counterpart for external vendors and supporting general operational needs.

　　Operations

　　Responsible for overall office functionality and appearance

　　Coordinating and monitoring of office space, planning and space allocation

　　Coordinating repairs and maintenance with suppliers

　　Monitoring of building access control

　　Issuing and monitoring distribution of security & visitor access passes

　　Monitoring and management of facilities annual budget

　　Updating and managing Lagos office intranet

　　Ensuring appropriate coverage at the reception desk, maintaining a high standard at all times

　　In close coordination with relevant teams, assisting with administrative tasks relevant for business delivery, including photocopying and binding, large mail outs, coordination of deliveries and collections, and ad hoc admin tasks as required to ensure efficient running of the office

　　Project management

　　Monitoring of rental contracts and corresponding with the landlord

　　Coordinating the office design, expansion and remodeling efforts, where needed

　　Coordinating external project management, contractor and design teams

　　Supporting alignment with internal stakeholders

　　Providing operational input into design and build out process

　　Safety and security

　　Coordinating the overall safety and security for the Lagos office

　　Acting as local office contact for safety and security-related protocols

　　Coordinating security efforts with global and regional security team

　　Vendor management

　　Monitoring and management of supplier contracts for outsourced services, acting as the BCG Lagos office representative

　　Sourcing, interviewing and set up of new local supplier as required by the office (e.g., facilities management, drivers, caterers, immigration services, administrative contractors)

　　Monitoring and managing supplier contracts and owning vendor relationships

　　Ongoing management and coordination of Lagos housing program

　　Meeting & Events Support

　　Planning and organising of key office events as part of the organising committee (e.g.; annual company away event, end of year function)

　　Acting as a key point of contact in ensuring internal and external / client meetings run efficiently

　　Preparing meeting rooms for staff and client events as per booking requests; including configuration of furniture, AV equipment, ordering and set up of food and beverages, cutlery, crockery etc, and in collaboration with the visiting team, ensuring the room is reconfigured and tidy at the conclusion of meetings

　　Assisting with office related events and functions including set up, catering and other requirements as needed

　　Travel

　　Monitoring and creating travel profiles for all Consulting staff and Business Service Team

　　Owning Lagos office relationship with internal stakeholders and external travel vendors

　　Purchasing and Controlling

　　Managing availability and selection of office consumables including food and beverages, stationery and other items

　　Monitoring of consumables and placing of orders

　　Monitoring and managing budget for consumables (cost controlling and spend tracking)

　　Compliance, administration and immigration

　　Acting as key BCG counterpart to our Immigration Service Provider

　　Coordinating the Lagos visa process with Immigration Service Provider

　　Ensuring timeous and accurate submission of documents to ISP

　　Keeping track of status of applications

　　Monitoring upcoming Visa requirements, owing renewals and updates

　　Providing regular reporting to leadership and internal teams

　　Providing outbound immigration support for individuals participating in international internal or client-related travel

　　Tracking relevant people movements in and out of Nigeria from a duty of care and compliance perspective, ensuring appropriate work authorisation has been received by BCG team members present in the Lagos office

　　Maintaining close coordination with the Recruiting and Mobility team, ensuring clear handover points where relevant.

　　YOU'RE GOOD AT

　　Self-starting: proactively identifying areas to unlock value and efficiency for the local office within your remit

　　Leading and supporting complex project activities working with other internal and external stakeholders

　　Ensuring key stakeholders are well-informed and guiding them toward making the right decisions

　　Managing relationships with external parties, negotiating preferred outcomes and keeping a strong pulse on delivery

　　Managing the 'small stuff' with a high caliber in attention to detail and accuracy, particularly when under pressure

　　Providing high-level executive support for employees in a fast-paced environment

　　Organizing and being able to prioritise and multitask effectively

　　YOU BRING (EXPERIENCE & QUALIFICATIONS)

　　Strong track record in a fast-paced environment, specifically in operations, office management or office coordination role

　　Previous experience in organising and running events both in person and virtually in the office and at off-site locations

　　Exceptional responsiveness with strong interpersonal and communication skills

　　Exceptional time management skills, demonstrating clear systems and composure to handle multiple tasks at once

　　Experience in project management, particularly within a complex stakeholder landscape

　　Ability to be proactive and take the initiative to identify opportunities to support the team and improve ways of working

　　Enthusiasm and a positive "can-do" attitude

　　Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

　　ADDITIONAL INFORMATION

　　The Operations Coordinator acts as an integral part of the BCG Lagos office, carrying out a diverse range of office and administration tasks to ensure the seamless running of daily operations and contributing to overall delivery of business objectives. The successful candidate will take ownership of the overall office experience for staff and visitors, aligning BCG Lagos to global best practices. Key responsibilities include managing office logistics, delivering office events, ensuring maintenance of office facilities, acting as key counterpart for external vendors and supporting general operational needs.