Description We are seeking a Help Desk Analyst to join our team based in MENTOR, Ohio. This role revolves around offering technical assistance and support related to computer systems, hardware, or software. The ideal candidate will be responsible for handling queries and issues, ensuring all customers receive efficient and satisfactory support.

Responsibilities:

• Develop and maintain an understanding of our network infrastructure policies, procedures, and models.

• Receive and respond to support calls, resolving issues remotely or on-site, and escalate to senior support staff as needed.

• Provide remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems.

• Assist with the design, development, implementation, deployment, and maintenance of client network/systems.

• Contribute to the development of internal monitoring and client network/system deployment policies and procedures.

• Support senior staff with in-house and client projects as necessary.

• Utilize skills in LAN - Local Area Network, WAN - Wide Area Network, Windows OS, and Active Directory. Requirements • Minimum of 2 years of experience in a Help Desk Analyst role or similar

• Proficient knowledge of LAN (Local Area Network) and WAN (Wide Area Network)

• Familiarity with Windows Operating Systems is necessary

• Experience with Active Directory is required

• Excellent problem-solving skills and ability to troubleshoot technical issues

• Strong communication and interpersonal skills to interact effectively with users

• Ability to work in a team-oriented environment

• High level of organizational skills and attention to detail

• Willingness to stay updated with the latest technological advancements and industry trends

• Ability to handle multiple tasks and prioritize work under pressure

• Bachelor's degree in Computer Science or related field is preferable Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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