Create Your Experience of a Lifetime!

　　Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

　　With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

　　Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

　　Job Benefits

　　Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

　　MORE employee discounts on lodging, food, gear, and mountain shuttles

　　401(k) Retirement Plan

　　Employee Assistance Program

　　Excellent training and professional development

　　Referral Program

　　Full Time roles are eligible for the above, plus:

　　Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

　　Free ski passes for dependents

　　Critical Illness and Accident plans

　　Job Summary

　　The Front Desk Night Audit provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations. Working the front desk means maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience from check-in to check-out and beyond. The Front Desk Night Audit will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required.

　　Job Specifications:

　　Outlet: Zalanta Resort at the Village

　　Expected Pay Range: $20,00 - $24.49

　　Shift & Schedule Availability: Part Time

　　Skill Level: Entry

　　Job Responsibilities:

　　Register guests, issue room keys, provide information, process payment for stay, and ensure experience of a lifetime.

　　Assist at other departments' front desks, internal and external, as necessary.

　　Handle confidential and guest information with the highest degree of integrity.

　　Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.

　　Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.

　　Practices safe work habits in all types of duties and with all equipment.

　　Complies with all Resort policies, procedures, and standards of operation.

　　Embraces and promotes Vail Resorts Values.

　　Other duties as assigned

　　Requirements:

　　Ability to work over night shifts from 10:30PM-7:30AM – Required

　　LMS knowledge - Preferred

　　Punctual and professional appearance - Required

　　The expected pay range is $20.00 - $24.49. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

　　Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

　　Requisition ID 499631

　　Reference Date: 01/08/2024

　　Job Code Function: Front Office