Lead Agent

　　Minneapolis, MN - United States

　　We are as invested in your career as you are.

　　As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

　　This is just one of the several exciting career opportunities that are currently available.

　　Job Summary:

　　The Lead Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations and oversee other Agents allocated to the assignment.

　　Essential Functions:

　　Represent Pinkerton's core values of integrity, vigilance, and excellence.

　　Provide the client with concierge-level security at the company location and/or events;

　　Deescalate tense situations or individuals that may arise.

　　Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.

　　Conduct quality investigations and complete investigative reports.

　　Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.

　　Transport the client to and from the company location and/or events.

　　Secure the client's residential perimeter;

　　Review CCTV, manage access controls and respond to alarms as needed.

　　Identify and escalate equipment deficiencies/failures.

　　Oversee assigned Agents and coordinate scheduling to ensure the appropriate coverage.

　　All other duties, as assigned.

　　Education, Experience, and Certifications:

　　High School Diploma or GED with five years of concierge-level security services, military service, and/or law enforcement experience. Experience leading a team is preferred. Armed Security License for Minnesota, CCW, and CPR/First Aid. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

　　Competencies:

　　Concierge-level customer service experience.

　　Able to complete thorough and accurate investigations and reports.

　　Access control systems, CCTV, and alarm monitoring experience.

　　Strong problem-solving skills.

　　Able to interact effectively at all levels and across diverse cultures.

　　Solid verbal and written communication skills.

　　Computer knowledge; Microsoft Office.

　　Working Conditions:

　　With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

　　Exposure to sensitive and confidential information.

　　Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

　　Ability to handle multiple tasks concurrently.

　　Regular computer usage.

　　Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

　　Rapid and effective decision-making during unusual or emergency situations.

　　Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and the safety of others.

　　Frequent sitting, standing, and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.

　　On occasion, may be required to perform stressful and physical activity.

　　Travel, as required.

　　Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law. Pinkerton also adheres to all local, state, federal, and country hiring requirements.