GCI's Network Engineer II will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

　　Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.

　　Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.

　　Able to Identify opportunities for continuous improvement of the current network and/or systems facilities.

　　Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.

　　Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.

　　Provides detailed reports on network operational status, and milestones related to project completion.

　　Capable of remote site support for off-site personnel and customers.

　　Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians.

　　COMPETENCIES:

　　Demonstrated commitment to GCI’s core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.

　　ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.

　　BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.

　　COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors.

　　COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.

　　CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.

　　RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

　　SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

　　COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.

　　RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.

　　MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

　　Level Definition

　　Position Title: Network Engineer II

　　Grade: E06

　　Additional Job Requirements:

　　Mid-level position for engineering professionals. Must have a comprehensive understanding of telecommunications operations and functions and be familiar with Engineering functions, aspects, applicable codes, and standards. Receives work assignments of a higher level but also receives general guidance, periodic review, and direction from the supervisor. Participates in larger projects and can be counted on to complete specific assigned engineering tasks on time and within budgeted costs. Capable of performing the role of project engineer for small projects; responsible for providing technical direction to junior engineers and technicians. Demonstrated time management skills to manage multiple complex projects smoothly and professionally on time and on budget.

　　Essential Duties for this position:

　　Defines, designs, and implements network and/or system facilities utilizing standard engineering concepts of availability, efficiency, redundancy, scalability, and security.

　　Audits, forecasts, and manages capacity, bandwidth forecasting, hardware, software licensing, and hosted devices.

　　Coordinates with project management and engineering teams on a regular basis.

　　Supports and manages escalations.

　　Mentors junior engineers and technicians.

　　Maximizes performance using network monitoring tools, troubleshooting, network and/or system outages, scheduling updates, and collaborating with architects on optimization.

　　Minimum Qualifications:

　　Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

　　High School diploma or equivalent.

　　Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field. *

　　Minimum of four (4) years’ experience in progressive engineering in information technology, development, and engineering, moderate to complex project management within telecommunications or related background. *

　　Preferred:

　　Experience within the telecommunications industry.

　　Other telecom industry or job specific certifications.

　　Required Training for Job Role:

　　Antenna Training: No Lifeline Training: No 911 Training: Yes

　　FAR Training: No FCC396: No E-Rate & RHC Training: No

　　SOC: 173029 WC: 8901

　　Technology Solutions – Network Engineer:

　　This role is part of Technology Solutions focused on technology related to Network Engineering.

　　Protocols & Standards:

　　MPLS QoS 802.11 ax/ac/n TCP/ UDP

　　HSRP/ VRRP TCP/ IP LACP VPRN/ VPN- BGP

　　eBGP/ iBGP RIP OSPF RSVP/ LDP

　　ISIS Mulitcast LACP VPLS

　　EIGRP MC-LAG

　　Hardware and Software:

　　Nokia Juniper Cisco Extreme Networks

　　Wireshark Reverbed Palo Alto

　　Preferred Certifications:

　　CNNA JNCIA JNCDA JNCIE

　　CCNP PCNSA JNCIP PCNSE

　　CCIE NSR I/ II NSRA JNCIS

　　Required at ALL Levels

　　DRIVING REQUIREMENTS:

　　This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.

　　PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

　　Work is primarily sedentary, requiring daily routine computer usage.

　　Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

　　Ability to accurately communicate information and ideas to others effectively.

　　Physical agility and effort sufficient to perform job duties safely and effectively.

　　Ability to make valid judgments and decisions.

　　Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

　　Must work well in a team environment and be able to work with a diverse group of people and customers.

　　Virtual workers must comply with remote work policies and agreements.

　　The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

　　EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

　　DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.